If you're an iPhone or iPad user or you use a Mac laptop with an M-series processor, you need to download the NMJL Online app rather than play via the web. Same for Android users. Soon you can download the NMJL Online app from the Google Play store!
Tap here to go to the proper FAQ for you.
Where NMJL Online is, and Where to get it
NMJL Online's web address is https://play.nmjlonline.com (capitalization doesn't matter, and you don't really have to type "https://").
![[Image: activate1b.jpg]](https://faqs.nmjlonline.com/forums/pix/activate1b.jpg)
ERROR MESSAGE?
The Store team has told us that a few people have multiple inactive Store accounts, and that seems to confuse the Store's system. So if you've gotten an error message like the above, even though you're not a brand new member, to order your subscription, you'll create a Store account like you're a new member. But don't create a new account if you are already a game subscriber.
Then just complete the subscription process and wait for a confirmation receipt email. This email will NOT contain a password.
Tap here to go to the proper FAQ for you.
Where NMJL Online is, and Where to get it
NMJL Online's web address is https://play.nmjlonline.com (capitalization doesn't matter, and you don't really have to type "https://").
Before you can play NMJL Online in a web browser, you must purchase a subscription at https://nationalmahjonggleague.org/store.aspx#. In the NMJL store, NMJL Online is listed right below the Card listings.
![[Image: storewheaderzw.jpg]](https://faqs.nmjlonline.com/forums/pix/storewheaderzw.jpg)
Make sure you provide an email address that you use regularly.* You will get back an email receipt from the National Mah Jongg League store. That email will NOT include a password...
* Please use one email address, preferably the same address you've used previously with the National Mah Jongg League, and use it consistently throughout your time with NMJL Online.
Make sure you provide an email address that you use regularly.* You will get back an email receipt from the National Mah Jongg League store. That email will NOT include a password...
* Please use one email address, preferably the same address you've used previously with the National Mah Jongg League, and use it consistently throughout your time with NMJL Online.
For most people, the subscription process goes smoothly.
If your subscription went smoothly, skip down and click "NEXT," below.
ERROR MESSAGE?
But we have seen that some people encounter an error when trying to subscribe in the Store. If you get an error message while trying to subscribe, such as "You already have an active game subscription at this time removed from cart," or "Valid e-mail address required," you'll need to phone the National Mah Jongg League. The number is (212) 246-3052. This number is also on the card and on the League's website, at https://nationalmahjonggleague.org/contact.aspx.
The Store team has told us that a few people have multiple inactive Store accounts, and that seems to confuse the Store's system. So if you've gotten an error message like the above, even though you're not a brand new member, to order your subscription, you'll create a Store account like you're a new member. But don't create a new account if you are already a game subscriber.
Something you could try is to use your Member ID instead of your e-mail. You can get your NMJL Member ID from your mailed newsletter or from any confirmation e-mail for any order made in the NMJL Store.
When you are prompted “Are you already a member?” select “Become a Member” to re-establish a new account.
![[Image: ruamember.png]](https://faqs.nmjlonline.com/forums/pix/ruamember.png)
This will create you a new and active National Mah Jongg League membership.
Then just complete the subscription process and wait for a confirmation receipt email. This email will NOT contain a password.
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NEXT