<![CDATA[NMJLOnline FAQs - All Forums]]> https://faqs.nmjlonline.com/forums/ Tue, 19 May 2026 11:46:07 +0000 MyBB <![CDATA[How to make the game fill the screen]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=132 Fri, 15 May 2026 12:42:56 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=132
  • Open the NMJL Online website in Chrome (https://play.nmjlonline.com)
  • Tap the three-dot menu (⋮) in the top right corner.
  • Select Add to Home screen.
  • Name it and tap Add.
  • Open the new icon from your home screen to browse in full-screen mode.
    • ]]>
  • Open the NMJL Online website in Chrome (https://play.nmjlonline.com)
  • Tap the three-dot menu (⋮) in the top right corner.
  • Select Add to Home screen.
  • Name it and tap Add.
  • Open the new icon from your home screen to browse in full-screen mode.
    • ]]>         <![CDATA[The game won't load!]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=131 Wed, 15 Apr 2026 21:48:59 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=131 If you went online to https://play.nmjlonline.com and the game wouldn't load, there are several things you can try.

    Clear cache. The menu options for this vary depending on which browser you use. Go to your favorite search engine and type "how to clear cache in [browsername]". Then go again to https://play.nmjlonline.com and see if it loads now. The NMJL Online development team may have updated the game, and your browser may have cached the previous version. 

    Try a Private Window (also called an Incognito Window or an InPrivate Window, depending on which browser you use).  Your browser surely has either a three-dots icon or a "hamburger" icon (three stacked bars), probably at the upper right corner. Click that icon to produce the drop-down menu. (If this explanation isn't helpful given the specifics of your browser, go to your favorite search engine and search "how to access private window in [browsername]".) In the drop-down menu you may find "Private Window" or "Incognito Window," etc. Click that and go to https://play.nmjlonline.com and see if it loads now.

    Force-Refresh the browser page. How to Force Refresh a Page in Safari, Chrome, and Edge:
    Go to our Web page, https://play.nmjlonline.com/ , and then:

    In Safari 
    Mac:
    Press Command (⌘) + Option (⌥) + R.
    iPhone/iPad:
    See https://support.apple.com/en-gw/102456 - You may need to force quit after following those steps. To force close Safari, one would swipe up from the bottom of the screen, find Safari in the App Switcher, and swipe it up to close it completely before reopening. But we recommend using the app rather than the browser if you are using an Apple mobile device.

    In Chrome
    Windows:
    Press Ctrl + F5 or Ctrl + Shift + R.
    Mac:
    Press Command (⌘) + Shift (⇧) + R.

    In Edge
    Windows:
    Press Ctrl + F5.

    By now you know you can also use your search engine and ask it "How to force-refresh [browsername]."]]>     If you went online to https://play.nmjlonline.com and the game wouldn't load, there are several things you can try.

    Clear cache. The menu options for this vary depending on which browser you use. Go to your favorite search engine and type "how to clear cache in [browsername]". Then go again to https://play.nmjlonline.com and see if it loads now. The NMJL Online development team may have updated the game, and your browser may have cached the previous version. 

    Try a Private Window (also called an Incognito Window or an InPrivate Window, depending on which browser you use).  Your browser surely has either a three-dots icon or a "hamburger" icon (three stacked bars), probably at the upper right corner. Click that icon to produce the drop-down menu. (If this explanation isn't helpful given the specifics of your browser, go to your favorite search engine and search "how to access private window in [browsername]".) In the drop-down menu you may find "Private Window" or "Incognito Window," etc. Click that and go to https://play.nmjlonline.com and see if it loads now.

    Force-Refresh the browser page. How to Force Refresh a Page in Safari, Chrome, and Edge:
    Go to our Web page, https://play.nmjlonline.com/ , and then:

    In Safari 
    Mac:
    Press Command (⌘) + Option (⌥) + R.
    iPhone/iPad:
    See https://support.apple.com/en-gw/102456 - You may need to force quit after following those steps. To force close Safari, one would swipe up from the bottom of the screen, find Safari in the App Switcher, and swipe it up to close it completely before reopening. But we recommend using the app rather than the browser if you are using an Apple mobile device.

    In Chrome
    Windows:
    Press Ctrl + F5 or Ctrl + Shift + R.
    Mac:
    Press Command (⌘) + Shift (⇧) + R.

    In Edge
    Windows:
    Press Ctrl + F5.

    By now you know you can also use your search engine and ask it "How to force-refresh [browsername]."]]>         <![CDATA[The game won't load!]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=130 Wed, 15 Apr 2026 21:45:11 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=130 If you went online to https://play.nmjlonline.com and the game wouldn't load, there are several things you can try.

    Clear cache. The menu options for this vary depending on which browser you use. Go to your favorite search engine and type "how to clear cache in [browsername]". Then go again to https://play.nmjlonline.com and see if it loads now. The NMJL Online development team may have updated the game, and your browser may have cached the previous version. 

    Try a Private Window (also called an Incognito Window or an InPrivate Window, depending on which browser you use).  Your browser surely has either a three-dots icon or a "hamburger" icon (three stacked bars), probably at the upper right corner. Click that icon to produce the drop-down menu. (If this explanation isn't helpful given the specifics of your browser, go to your favorite search engine and search "how to access private window in [browsername]".) In the drop-down menu you may find "Private Window" or "Incognito Window," etc. Click that and go to https://play.nmjlonline.com and see if it loads now.

    Force-Refresh the browser page. How to Force Refresh a Page in Safari, Chrome, and Edge:
    Go to our Web page, https://play.nmjlonline.com/ , and then:

    In Safari 
    Mac:
    Press Command (⌘) + Option (⌥) + R.
    iPhone/iPad:
    See https://support.apple.com/en-gw/102456 but we recommend using the app rather than the browser if playing on an Apple mobile device.

    In Chrome
    Windows:
    Press Ctrl + F5 or Ctrl + Shift + R.
    Mac:
    Press Command (⌘) + Shift (⇧) + R.

    In Edge
    Windows:
    Press Ctrl + F5.

    By now you know you can also use your search engine and ask it "How to force-refresh [browsername]."]]>     If you went online to https://play.nmjlonline.com and the game wouldn't load, there are several things you can try.

    Clear cache. The menu options for this vary depending on which browser you use. Go to your favorite search engine and type "how to clear cache in [browsername]". Then go again to https://play.nmjlonline.com and see if it loads now. The NMJL Online development team may have updated the game, and your browser may have cached the previous version. 

    Try a Private Window (also called an Incognito Window or an InPrivate Window, depending on which browser you use).  Your browser surely has either a three-dots icon or a "hamburger" icon (three stacked bars), probably at the upper right corner. Click that icon to produce the drop-down menu. (If this explanation isn't helpful given the specifics of your browser, go to your favorite search engine and search "how to access private window in [browsername]".) In the drop-down menu you may find "Private Window" or "Incognito Window," etc. Click that and go to https://play.nmjlonline.com and see if it loads now.

    Force-Refresh the browser page. How to Force Refresh a Page in Safari, Chrome, and Edge:
    Go to our Web page, https://play.nmjlonline.com/ , and then:

    In Safari 
    Mac:
    Press Command (⌘) + Option (⌥) + R.
    iPhone/iPad:
    See https://support.apple.com/en-gw/102456 but we recommend using the app rather than the browser if playing on an Apple mobile device.

    In Chrome
    Windows:
    Press Ctrl + F5 or Ctrl + Shift + R.
    Mac:
    Press Command (⌘) + Shift (⇧) + R.

    In Edge
    Windows:
    Press Ctrl + F5.

    By now you know you can also use your search engine and ask it "How to force-refresh [browsername]."]]>         <![CDATA[How do I close the app without turning off the phone?]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=129 Tue, 24 Mar 2026 13:00:18 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=129 There are more ways than one to close an app on iPhone, depending on whether you have a newer device without a Home button, or an older device with a Home button. And whether you want to switch to a different app, or just want to go to the Home screen. It isn't actually necessary to close the app. 

    To go to the Home screen:

    If you have a Home button, pressing it minimizes the app, returning you to where you were when you tapped the app icon (either the Home Screen or a folder the app is in). If you don't have a Home button:
    Swipe up quickly from the very bottom* edge of the screen. (If you are holding the phone in landscape mode, the "bottom" is probably the long side.) This fast, upward gesture acts as the home button.

    To access the App Switcher:

    Newer devices, without a home button:
    Swipe up from the bottom* edge of the screen and pause in the middle before lifting your finger to bring up the iOS App Switcher, then swipe NMJL Online up off the screen to close it.

    There are even more ways to switch between apps, such as swiping sideways along the bottom* edge bar.
    *If swiping in portrait mode isn't working, try landscape mode.

    Older devices, with a home button:
    From in the app, double-tap the Home button. This brings up the App Switcher. Find NMJL Online (or whatever app you want to close) and swipe it up off screen. Or just tap on another app that you want to use. 

    [Image: appswitchr2.png]
    Above: NMJL Online in the App Switcher (landscape orientation)
    [Image: apphandles.jpg]
    Above: If a bar or handle appears at the bottom of the screen after a swipe up,
    quickly grab it, and swipe the handle up to dismiss NMJL Online.
    ]]>     There are more ways than one to close an app on iPhone, depending on whether you have a newer device without a Home button, or an older device with a Home button. And whether you want to switch to a different app, or just want to go to the Home screen. It isn't actually necessary to close the app. 

    To go to the Home screen:

    If you have a Home button, pressing it minimizes the app, returning you to where you were when you tapped the app icon (either the Home Screen or a folder the app is in). If you don't have a Home button:
    Swipe up quickly from the very bottom* edge of the screen. (If you are holding the phone in landscape mode, the "bottom" is probably the long side.) This fast, upward gesture acts as the home button.

    To access the App Switcher:

    Newer devices, without a home button:
    Swipe up from the bottom* edge of the screen and pause in the middle before lifting your finger to bring up the iOS App Switcher, then swipe NMJL Online up off the screen to close it.

    There are even more ways to switch between apps, such as swiping sideways along the bottom* edge bar.
    *If swiping in portrait mode isn't working, try landscape mode.

    Older devices, with a home button:
    From in the app, double-tap the Home button. This brings up the App Switcher. Find NMJL Online (or whatever app you want to close) and swipe it up off screen. Or just tap on another app that you want to use. 

    [Image: appswitchr2.png]
    Above: NMJL Online in the App Switcher (landscape orientation)
    [Image: apphandles.jpg]
    Above: If a bar or handle appears at the bottom of the screen after a swipe up,
    quickly grab it, and swipe the handle up to dismiss NMJL Online.
    ]]>         <![CDATA[How do I select a new card?]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=128 Sat, 21 Mar 2026 00:53:53 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=128 The card is chosen and set by the host of the table when they start the game. By default, the first time you play, the current card is active. Thereafter, the card you used last is active, so you don't have to select the same card each time you play. When a new card releases in late March to early April, you'll be informed that a newer card is available, but you have to select it to play with it. 

    To change the card, you should be in the lobby (that's where you are after you log in). 

    [Image: create11-5.png]

    1. Tap or click the New Game button.
    2. That brings up the Create New Table dialog box.
    3. Tap or click where it says "Official Card 202(X)".
    4. That drops down a list of cards. Tap or click the card you want to play with.
    5. If you're going to play against just bots, it's best practice to click or tap Private Game (the icon is a locked lock).
    6. Tap or click the Create button. On the next screen, you will seat bots and/or friends at your table. See https://faqs.nmjlonline.com/forums/showt...php?tid=77 

    For details as to the other settings on the Create New Table dialog, see https://faqs.nmjlonline.com/forums/showt...php?tid=76]]>     The card is chosen and set by the host of the table when they start the game. By default, the first time you play, the current card is active. Thereafter, the card you used last is active, so you don't have to select the same card each time you play. When a new card releases in late March to early April, you'll be informed that a newer card is available, but you have to select it to play with it. 

    To change the card, you should be in the lobby (that's where you are after you log in). 

    [Image: create11-5.png]

    1. Tap or click the New Game button.
    2. That brings up the Create New Table dialog box.
    3. Tap or click where it says "Official Card 202(X)".
    4. That drops down a list of cards. Tap or click the card you want to play with.
    5. If you're going to play against just bots, it's best practice to click or tap Private Game (the icon is a locked lock).
    6. Tap or click the Create button. On the next screen, you will seat bots and/or friends at your table. See https://faqs.nmjlonline.com/forums/showt...php?tid=77 

    For details as to the other settings on the Create New Table dialog, see https://faqs.nmjlonline.com/forums/showt...php?tid=76]]>         <![CDATA[The onscreen keyboard is in the way]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=127 Wed, 11 Mar 2026 17:13:17 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=127 If the iPad's onscreen keyboard obscures your view of a box you're trying to type in, there are two ways you can fix it.

    1. Tap and hold the small "keyboard" button at the lower right corner of the onscreen keyboard, if present. A pop-up menu appears, giving you three options. When the keyboard fills the width of the screen and is docked at the bottom of the screen, the pop-up menu offers Undock, Split, and Floating. 

    [Image: kbd.png]

    Those three options change depending on which state the keyboard is in. If it is Split, and not Docked at the bottom of the screen, the options are Merge, Dock and Merge, and Floating. You can choose whichever mode you like for your onscreen keyboard.

    2. In Settings > General > Keyboards, you can set Split Keyboard, and other options.

    If you have the smaller, Floating keyboard and you want it to expand, use the two-finger Pinch-Zoom gesture to change its configuration. 

    Another thing that might be hidden by the keyboard is the "Remember Me" checkbox. You can deactivate the keyboard to see the checkbox and press the box next to "Remember Me" to put a checkmark in it, and the App will remember your username and password, so you won't have to remember your password or type it in when you log in.]]>     If the iPad's onscreen keyboard obscures your view of a box you're trying to type in, there are two ways you can fix it.

    1. Tap and hold the small "keyboard" button at the lower right corner of the onscreen keyboard, if present. A pop-up menu appears, giving you three options. When the keyboard fills the width of the screen and is docked at the bottom of the screen, the pop-up menu offers Undock, Split, and Floating. 

    [Image: kbd.png]

    Those three options change depending on which state the keyboard is in. If it is Split, and not Docked at the bottom of the screen, the options are Merge, Dock and Merge, and Floating. You can choose whichever mode you like for your onscreen keyboard.

    2. In Settings > General > Keyboards, you can set Split Keyboard, and other options.

    If you have the smaller, Floating keyboard and you want it to expand, use the two-finger Pinch-Zoom gesture to change its configuration. 

    Another thing that might be hidden by the keyboard is the "Remember Me" checkbox. You can deactivate the keyboard to see the checkbox and press the box next to "Remember Me" to put a checkmark in it, and the App will remember your username and password, so you won't have to remember your password or type it in when you log in.]]>         <![CDATA[I got an error message. What does this error message mean?]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=126 Wed, 18 Feb 2026 15:05:40 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=126 Here's what the most frequently asked error messages mean. If you don't find your error message in this post, contact support@nmjlonline.com and let us know it should be added.

    "WebGL error" 
    Most of the time, this error is encountered by users of Apple mobile devices who are trying to play the website version of NMJL Online. WebGL is a technology used by our web game, and it has incompatibilities with Apple technology. The primary solution is to play using the app version instead of the web version. If you are not using an Apple mobile device and you get the WebGL error, try using a different browser. 

    "Null is not an object"
    This, too, is an error usually  encountered by users of Apple mobile devices who are trying to play the website version of NMJL Online.  It is essentially a WebGL error. The solution is to play using the app version instead of the web version.  If you are not using an Apple mobile device and you get the Null WebGL error, try using a different browser. 

    Got another error message? Let us know!  support@nmjlonline.com]]>     Here's what the most frequently asked error messages mean. If you don't find your error message in this post, contact support@nmjlonline.com and let us know it should be added.

    "WebGL error" 
    Most of the time, this error is encountered by users of Apple mobile devices who are trying to play the website version of NMJL Online. WebGL is a technology used by our web game, and it has incompatibilities with Apple technology. The primary solution is to play using the app version instead of the web version. If you are not using an Apple mobile device and you get the WebGL error, try using a different browser. 

    "Null is not an object"
    This, too, is an error usually  encountered by users of Apple mobile devices who are trying to play the website version of NMJL Online.  It is essentially a WebGL error. The solution is to play using the app version instead of the web version.  If you are not using an Apple mobile device and you get the Null WebGL error, try using a different browser. 

    Got another error message? Let us know!  support@nmjlonline.com]]>         <![CDATA[View your subscription information]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=125 Mon, 12 Jan 2026 17:52:42 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=125 How do I view my subscription information?
     
    You can get to your subscription information from the game's Settings screen.
     
    Here are the steps to view it:
     
     1. From the Lobby, press the gear icon at the top right-hand corner of the screen.
     2. Next, press the “Subscription” button at the bottom left of the screen.
     
    Once you've checked on your subscription, there is a "Go Back" button on the bottom right side to go back to the Settings screen. Then you can press "Cancel" to go back to the Lobby.
     
    Please note that even if you renew your subscription, you'll see any subscription expiration notifications until you dismiss them. There's an X on the right hand side to close them.]]>     How do I view my subscription information?
     
    You can get to your subscription information from the game's Settings screen.
     
    Here are the steps to view it:
     
     1. From the Lobby, press the gear icon at the top right-hand corner of the screen.
     2. Next, press the “Subscription” button at the bottom left of the screen.
     
    Once you've checked on your subscription, there is a "Go Back" button on the bottom right side to go back to the Settings screen. Then you can press "Cancel" to go back to the Lobby.
     
    Please note that even if you renew your subscription, you'll see any subscription expiration notifications until you dismiss them. There's an X on the right hand side to close them.]]>         <![CDATA[How to pass tiles in the Charleston]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=124 Mon, 06 Oct 2025 18:08:30 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=124 During the Charleston, you'll first click or tap on each tile you want to pass to your opponent. Each tile you selected by clicking or tapping will rise up so that it sits higher than your other tiles.

    To change which tiles to pass, click a raised tile and it will be lowered.

    Once you've selected the required number of tiles to pass, the "Pass" button will become active. It's on the right hand side of the screen (in the middle vertically). It will now change color to show that it's active instead of "grayed out."

    Click the Pass button, and your tiles will be moved to the proper player.

    [Image: chaspass.jpg]
    ]]>     During the Charleston, you'll first click or tap on each tile you want to pass to your opponent. Each tile you selected by clicking or tapping will rise up so that it sits higher than your other tiles.

    To change which tiles to pass, click a raised tile and it will be lowered.

    Once you've selected the required number of tiles to pass, the "Pass" button will become active. It's on the right hand side of the screen (in the middle vertically). It will now change color to show that it's active instead of "grayed out."

    Click the Pass button, and your tiles will be moved to the proper player.

    [Image: chaspass.jpg]
    ]]>         <![CDATA[Game too hard to read on iPhone?]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=123 Wed, 16 Jul 2025 02:06:09 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=123 We have had users contact Support, asking how to make NMJL Online easier to read on iPhone. 

    - Hold the phone in Landscape orientation;
    - Use the Big Numbers tile set;
    - Use a dark color scheme for high contrast;
    - Use the Magnifier feature. 

    If you're holding the phone in Portrait (vertical) orientation, try turning it to Landscape (horizontal) orientation.

    [Image: holding-P2.png]
    Portrait orientation only uses a small portion of the screen.

    [Image: holding-L4.png]
    Landscape orientation uses the entire screen.

    Pro Tip:
    In Landscape orientation, you can use your right thumb on the onscreen controls. That's why we put the controls there! 

    [Image: holding-L5.png]

    If rotating the phone to Landscape orientation does not automatically display NMJL Online full-screen, you can fix that in your phone's Control Center.

    To disable "Orientation Lock" on your iPhone:
    Note: your device's specifics may differ based on iOS and phone model. If these steps do not match your device and OS, search the net for "how to disable Orientation Lock on iPhone" or words to that effect.

    1. Open the Control Center. On newer phones, swipe down from the top-right corner of the screen. On older phones with a Home button, swipe up from the bottom edge of the screen.
    2. Identify the Orientation Lock button: The icon looks like a circle enclosing a circular arrow around a lock.
    3. If it's highlighted, Orientation Lock is on ("enabled"). Tap it to gray it out ("disabled"). 
    4. Try rotating your phone to the left, and see if the display rotates to Landscape orientation. If it looks correct now, stop here. No need to follow further steps. 

    5. If the new setting still isn't making NMJL Online fill the screen in Landscape orientation, you may want to check Display Zoom.
    6. Go to Settings. 
    7. Find and tap on "Display & Brightness".
    8. Look for "Display Zoom" and tap it. If Display Zoom is enabled, choose "Standard" to disable it. 

    Pro Tip: The Magnifier
    You can magnify tiles on NMJL Online's game table simply by putting your finger on them. A magnified image of the tile appears at the left side of the screen. Try it: touch a discard, or a tile exposed on someone else's rack. 

    Also:
    The Big Numbers tileset was designed to be read easily. 
    1. Tap the Settings icon (it looks like a cogwheel).
    2. In the General tab, find the Tileset settings and tap it.
    3. Tap the tile with the big green "1" to select the Big Numbers tileset.
    4. While you're in the General Settings, you can also set a dark Color Scheme to enhance readability. 
    5. Tap Accept.

    [Image: settingno.png]  [Image: Image121.png]

    Left: the Cobalt (dark blue) Color Scheme is selected. Right: the Amethyst (dark purple) Color Scheme is in use. Any dark scheme is high-contrast. Try a few to see what is most pleasing to you. 

    One last thing to try if NMJL Online is not filling your screen, due to browser headers and footers: get the app. Go to the App Store and download the NMJL Online app for your iPhone or iPad. 

    ]]>     We have had users contact Support, asking how to make NMJL Online easier to read on iPhone. 

    - Hold the phone in Landscape orientation;
    - Use the Big Numbers tile set;
    - Use a dark color scheme for high contrast;
    - Use the Magnifier feature. 

    If you're holding the phone in Portrait (vertical) orientation, try turning it to Landscape (horizontal) orientation.

    [Image: holding-P2.png]
    Portrait orientation only uses a small portion of the screen.

    [Image: holding-L4.png]
    Landscape orientation uses the entire screen.

    Pro Tip:
    In Landscape orientation, you can use your right thumb on the onscreen controls. That's why we put the controls there! 

    [Image: holding-L5.png]

    If rotating the phone to Landscape orientation does not automatically display NMJL Online full-screen, you can fix that in your phone's Control Center.

    To disable "Orientation Lock" on your iPhone:
    Note: your device's specifics may differ based on iOS and phone model. If these steps do not match your device and OS, search the net for "how to disable Orientation Lock on iPhone" or words to that effect.

    1. Open the Control Center. On newer phones, swipe down from the top-right corner of the screen. On older phones with a Home button, swipe up from the bottom edge of the screen.
    2. Identify the Orientation Lock button: The icon looks like a circle enclosing a circular arrow around a lock.
    3. If it's highlighted, Orientation Lock is on ("enabled"). Tap it to gray it out ("disabled"). 
    4. Try rotating your phone to the left, and see if the display rotates to Landscape orientation. If it looks correct now, stop here. No need to follow further steps. 

    5. If the new setting still isn't making NMJL Online fill the screen in Landscape orientation, you may want to check Display Zoom.
    6. Go to Settings. 
    7. Find and tap on "Display & Brightness".
    8. Look for "Display Zoom" and tap it. If Display Zoom is enabled, choose "Standard" to disable it. 

    Pro Tip: The Magnifier
    You can magnify tiles on NMJL Online's game table simply by putting your finger on them. A magnified image of the tile appears at the left side of the screen. Try it: touch a discard, or a tile exposed on someone else's rack. 

    Also:
    The Big Numbers tileset was designed to be read easily. 
    1. Tap the Settings icon (it looks like a cogwheel).
    2. In the General tab, find the Tileset settings and tap it.
    3. Tap the tile with the big green "1" to select the Big Numbers tileset.
    4. While you're in the General Settings, you can also set a dark Color Scheme to enhance readability. 
    5. Tap Accept.

    [Image: settingno.png]  [Image: Image121.png]

    Left: the Cobalt (dark blue) Color Scheme is selected. Right: the Amethyst (dark purple) Color Scheme is in use. Any dark scheme is high-contrast. Try a few to see what is most pleasing to you. 

    One last thing to try if NMJL Online is not filling your screen, due to browser headers and footers: get the app. Go to the App Store and download the NMJL Online app for your iPhone or iPad. 

    ]]>         <![CDATA[How do I call a discard for exposure?]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=122 Tue, 03 Jun 2025 23:07:44 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=122 Here’s how you call a discard. Remember that discards can only be used for exposures, and exposures are only valid in some cases and for some hands.

    1. To call a tile you would like to claim for exposure, first be certain you're trying to make a legal exposure (a pung, kong, quint, or sextet). A pair, or a grouping made of different tiles (such as NEWS or 2025) is not an exposable grouping. And make sure the hand you're making is an eXposable hand (marked X in the Values column to the right of the hand). If the hand is marked C ("Closed" or "Concealed"), you should not make any exposures.
    2. Click the Call button. It will not be lit for use if you have Safety On and no valid exposures are available.
    3. Next, single-click or tap each tile in your hand that you want to select to become part of the exposure. These tiles will raise up slightly in your hand after being clicked or tapped.
    4. When you have a legal exposure for the card you are playing (combined with the tile you have called), the “Expose” button on the right hand side will light up; see illustration below.* When you have selected all the tiles you want to expose, click the Expose button.
    5. That will add the called tile to your hand and expose it with the tiles you selected. Exposed tiles show up to the left of your hand and are raised up higher than the unexposed tiles in your hand.
    6. To end your turn, discard a tile. 

    [Image: exposing.jpg]

    *Note:  if the Expose button is not lit but the Mahj button is lit, click or tap Mahj to win. It is not necessary to raise all tiles to declare Mah Jongg.
    ]]>     Here’s how you call a discard. Remember that discards can only be used for exposures, and exposures are only valid in some cases and for some hands.

    1. To call a tile you would like to claim for exposure, first be certain you're trying to make a legal exposure (a pung, kong, quint, or sextet). A pair, or a grouping made of different tiles (such as NEWS or 2025) is not an exposable grouping. And make sure the hand you're making is an eXposable hand (marked X in the Values column to the right of the hand). If the hand is marked C ("Closed" or "Concealed"), you should not make any exposures.
    2. Click the Call button. It will not be lit for use if you have Safety On and no valid exposures are available.
    3. Next, single-click or tap each tile in your hand that you want to select to become part of the exposure. These tiles will raise up slightly in your hand after being clicked or tapped.
    4. When you have a legal exposure for the card you are playing (combined with the tile you have called), the “Expose” button on the right hand side will light up; see illustration below.* When you have selected all the tiles you want to expose, click the Expose button.
    5. That will add the called tile to your hand and expose it with the tiles you selected. Exposed tiles show up to the left of your hand and are raised up higher than the unexposed tiles in your hand.
    6. To end your turn, discard a tile. 

    [Image: exposing.jpg]

    *Note:  if the Expose button is not lit but the Mahj button is lit, click or tap Mahj to win. It is not necessary to raise all tiles to declare Mah Jongg.
    ]]>         <![CDATA[How do I get people to play with me?]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=121 Wed, 09 Apr 2025 16:54:51 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=121 How do I get people to play with me?


    We're starting off with how to get random people to join you. Then we'll discuss how to get a friend to join you in NMJL Online. 


    How to get unknown person(s) to join you (Public table)

    To get people to join you, the first thing you need to do is let people know you're looking for players. Send a chat! Maybe even make an invitation on social media! Then create a table so people can join you. Let's discuss how to do both of those things right now... 

    [Image: lobby2A.png]

    How to send a chat and create a table:

    You can open and close the Chat box by clicking or tapping the Chat button at the top of the Lobby screen. 

    Type a friendly message indicating you're looking for players. That message is visible to everyone in the Lobby who has their Chat box open. Wait for responses a while before typing another message. Another player might respond with a chat, or might create a table you can join. 
    If no one responds to you right away, everyone may already be in a game, or some people may have walked away from their computer temporarily, so don’t be afraid to send out another chat after a while.

    Chatting may be the best way to find players to join you. If you want, you can also create a Public game table and leave it open, hoping to entice someone to join you. Don't add bots at this point. A bot-free table might entice better. 

    Click the New Game button. That brings up the Create New Table dialog box. 

    [Image: create6.png]

    Check the settings; select the ones you prefer. (See description of table Game Settings in Join a Public table and make new friends!)  Notice that the table needs to be set to ‘Public Game’ instead of ‘Private Game.’ Click or tap on Create. Because the table is public, now other people in the Lobby can see your new table.

    [Image: lobby4.png]

    Now it's a matter of waiting. You may have to wait quite a while. 

    For more on the above, see Join a Public table and make new friends!

    ...But there's another way to go, which is to invite one or more friends to join you. 


    How to get one or more friends to play with you (Private table)

    First, contact your friend(s) by phone or text or email. Make sure they're on NMJL Online and in the Lobby. Create your table as described above.

    It can be a Private table if you don't want any random people joining you. 

    In the Game Setup screen, find the Room Code at the right side of the screen, above Add Bots.

    [Image: setup9Y.png]

    Send or tell your friend(s) the room code. Your friend(s) enters the code in the Room Code box in the lobby, and then presses the Join button next to it.

    [Image: lobby4bRC.png]

    Stay in external conversation with your friend(s) until they show up in your Game. 

    [Image: setup9U.png]

    And now you and your friend(s) are together. You can continue conversing using the Chat feature. If there are empty seats, you can fill them with bots (AI players). 

    Click or tap Add Bot, select a bot type, and repeat as necessary until all four player seats are filled.

    [Image: setup9ab.png]


    The different Bots are:

    Beginner:  Does not consider multiple hand options; eager to make exposures; moves seem random.
    Advanced:  Tries to play as well as possible.
    Cagey:  Prefers not to expose jokers.
    HighScorer:  Prefers to make hands worth more than 25 points.
    Open: Avoids Concealed hands.
    Gardener:  Prefers to make hands with flowers; is more reluctant to discard flowers.
    Defensive: Pays close attention to others' exposures so as not to throw a win.

    As you might expect, the Beginner is the weakest player, and Advanced is the strongest.

    Once you have a player seated in all four seats, you may click or tap Start Match to start the game!
    For more on the above, see Start a game with your friend(s).
    ]]>     How do I get people to play with me?


    We're starting off with how to get random people to join you. Then we'll discuss how to get a friend to join you in NMJL Online. 


    How to get unknown person(s) to join you (Public table)

    To get people to join you, the first thing you need to do is let people know you're looking for players. Send a chat! Maybe even make an invitation on social media! Then create a table so people can join you. Let's discuss how to do both of those things right now... 

    [Image: lobby2A.png]

    How to send a chat and create a table:

    You can open and close the Chat box by clicking or tapping the Chat button at the top of the Lobby screen. 

    Type a friendly message indicating you're looking for players. That message is visible to everyone in the Lobby who has their Chat box open. Wait for responses a while before typing another message. Another player might respond with a chat, or might create a table you can join. 
    If no one responds to you right away, everyone may already be in a game, or some people may have walked away from their computer temporarily, so don’t be afraid to send out another chat after a while.

    Chatting may be the best way to find players to join you. If you want, you can also create a Public game table and leave it open, hoping to entice someone to join you. Don't add bots at this point. A bot-free table might entice better. 

    Click the New Game button. That brings up the Create New Table dialog box. 

    [Image: create6.png]

    Check the settings; select the ones you prefer. (See description of table Game Settings in Join a Public table and make new friends!)  Notice that the table needs to be set to ‘Public Game’ instead of ‘Private Game.’ Click or tap on Create. Because the table is public, now other people in the Lobby can see your new table.

    [Image: lobby4.png]

    Now it's a matter of waiting. You may have to wait quite a while. 

    For more on the above, see Join a Public table and make new friends!

    ...But there's another way to go, which is to invite one or more friends to join you. 


    How to get one or more friends to play with you (Private table)

    First, contact your friend(s) by phone or text or email. Make sure they're on NMJL Online and in the Lobby. Create your table as described above.

    It can be a Private table if you don't want any random people joining you. 

    In the Game Setup screen, find the Room Code at the right side of the screen, above Add Bots.

    [Image: setup9Y.png]

    Send or tell your friend(s) the room code. Your friend(s) enters the code in the Room Code box in the lobby, and then presses the Join button next to it.

    [Image: lobby4bRC.png]

    Stay in external conversation with your friend(s) until they show up in your Game. 

    [Image: setup9U.png]

    And now you and your friend(s) are together. You can continue conversing using the Chat feature. If there are empty seats, you can fill them with bots (AI players). 

    Click or tap Add Bot, select a bot type, and repeat as necessary until all four player seats are filled.

    [Image: setup9ab.png]


    The different Bots are:

    Beginner:  Does not consider multiple hand options; eager to make exposures; moves seem random.
    Advanced:  Tries to play as well as possible.
    Cagey:  Prefers not to expose jokers.
    HighScorer:  Prefers to make hands worth more than 25 points.
    Open: Avoids Concealed hands.
    Gardener:  Prefers to make hands with flowers; is more reluctant to discard flowers.
    Defensive: Pays close attention to others' exposures so as not to throw a win.

    As you might expect, the Beginner is the weakest player, and Advanced is the strongest.

    Once you have a player seated in all four seats, you may click or tap Start Match to start the game!
    For more on the above, see Start a game with your friend(s).
    ]]>         <![CDATA[I forgot my password, how do I use the "Forgot Password" link?]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=120 Wed, 02 Apr 2025 13:25:08 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=120 The steps are:
     
    1. Please go to play.nmjlonline.com.
    2. Click on the "Reset Password" button just below the text fields.
    3. A dialog box will pop up asking you to enter your e-mail address. Your e-mail address could already be there because it is stored, and that is okay. If it isn't typed there already, click in the Email field and type your e-mail address. (NOTE: You may not see your cursor after you click there, but when you start typing, you should see the text you typed. This is normal in our game).
    4. Double check to be sure you've typed your e-mail address correctly. 
    5. Click the Reset button, and the dialog box will close.
    6. At the bottom of the screen, you should see the message, "If we found your account, an email has been sent." (If you don't, you may have accidentally pressed "Cancel" instead of Reset. Go back to step 2 and try again).
    7. Check your email for our password reset email. It may take a few minutes, and please check your other folders if necessary.
    8. When you have the password email, please go to play.nmjlonline.com and type your e-mail address on the main page in the field where it says Email. (Again, it could already be there because it is stored, and that is okay).
    9. Delete whatever is in the password box and type the temporary password from that email into the password field. Again, please TYPE it into the field rather than copy/paste. If you can't read the password, click on the eye to the right of the password box to see the password you typed. Double check the password is correct.
    10. Click Login.
    11. Now you should see the Change Password Screen, where the game should display your E-mail address (which you can delete and re-type if it was stored wrong for some reason, but it shouldn't be).
    12. Where it says "Current Password," it should already be filled in, and you can ignore it. (But if not, what it's asking for is the temporary password you just used to log in, so you can TYPE (not paste) the temporary password from the email you received, the one you used to start this process. Again, click the eye to the right of the field to make sure it's correct.)
    13. Now TYPE your desired new password in the New Password field. Be sure to click on the eye to the right of the field to see the typed password and check if it is correct.
    14. Also TYPE the same password in the Confirm Password field. Click on the eye to the right of the field to see the typed password and ensure it is correct.
    15. Click on the "Accept" button.
    16. If at the bottom of the screen you get the "Password change failed..." message, double check that the temporary password you typed in that "Current Password" field (the second field on the screen) is correct. (Of course, verify your e-mail address, too, but that temporary password can be tricky with zeros and such). If you need to, please adjust what is typed in the fields and try clicking "Accept" again.
    17. You should get a message at the bottom of the screen that says "Your Password has been changed," and the button on the screen should change to "Exit." Click the Exit button.
    18. You should now be taken to the NMJL Online Login page.
    19. Your e-mail address is probably already in the Email field, but if not, please TYPE it in.
    20. Please remove any password that's already in the password field and TYPE the new password you chose in the previous steps into the Password field (and if the eye to the right hasn't already been clicked, please click it to verify it's correct.)
    21. At this point, you can click the checkbox next to "Remember Me" if you want the Web browser to remember your password and enter it into the game for you. That way you don't have to remember your password to log in.
    22. Click the Login button.
    Your password should now be reset, and you should be able to play a game. 
    ]]>     The steps are:
     
    1. Please go to play.nmjlonline.com.
    2. Click on the "Reset Password" button just below the text fields.
    3. A dialog box will pop up asking you to enter your e-mail address. Your e-mail address could already be there because it is stored, and that is okay. If it isn't typed there already, click in the Email field and type your e-mail address. (NOTE: You may not see your cursor after you click there, but when you start typing, you should see the text you typed. This is normal in our game).
    4. Double check to be sure you've typed your e-mail address correctly. 
    5. Click the Reset button, and the dialog box will close.
    6. At the bottom of the screen, you should see the message, "If we found your account, an email has been sent." (If you don't, you may have accidentally pressed "Cancel" instead of Reset. Go back to step 2 and try again).
    7. Check your email for our password reset email. It may take a few minutes, and please check your other folders if necessary.
    8. When you have the password email, please go to play.nmjlonline.com and type your e-mail address on the main page in the field where it says Email. (Again, it could already be there because it is stored, and that is okay).
    9. Delete whatever is in the password box and type the temporary password from that email into the password field. Again, please TYPE it into the field rather than copy/paste. If you can't read the password, click on the eye to the right of the password box to see the password you typed. Double check the password is correct.
    10. Click Login.
    11. Now you should see the Change Password Screen, where the game should display your E-mail address (which you can delete and re-type if it was stored wrong for some reason, but it shouldn't be).
    12. Where it says "Current Password," it should already be filled in, and you can ignore it. (But if not, what it's asking for is the temporary password you just used to log in, so you can TYPE (not paste) the temporary password from the email you received, the one you used to start this process. Again, click the eye to the right of the field to make sure it's correct.)
    13. Now TYPE your desired new password in the New Password field. Be sure to click on the eye to the right of the field to see the typed password and check if it is correct.
    14. Also TYPE the same password in the Confirm Password field. Click on the eye to the right of the field to see the typed password and ensure it is correct.
    15. Click on the "Accept" button.
    16. If at the bottom of the screen you get the "Password change failed..." message, double check that the temporary password you typed in that "Current Password" field (the second field on the screen) is correct. (Of course, verify your e-mail address, too, but that temporary password can be tricky with zeros and such). If you need to, please adjust what is typed in the fields and try clicking "Accept" again.
    17. You should get a message at the bottom of the screen that says "Your Password has been changed," and the button on the screen should change to "Exit." Click the Exit button.
    18. You should now be taken to the NMJL Online Login page.
    19. Your e-mail address is probably already in the Email field, but if not, please TYPE it in.
    20. Please remove any password that's already in the password field and TYPE the new password you chose in the previous steps into the Password field (and if the eye to the right hasn't already been clicked, please click it to verify it's correct.)
    21. At this point, you can click the checkbox next to "Remember Me" if you want the Web browser to remember your password and enter it into the game for you. That way you don't have to remember your password to log in.
    22. Click the Login button.
    Your password should now be reset, and you should be able to play a game. 
    ]]>         <![CDATA[Printed 2025 card color misprints]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=119 Sun, 30 Mar 2025 15:17:15 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=119 As widely reported on social media, there are printing errors on the new 2025 card. One known error on the Standard card, and one known error on the Large card. There have been reports about two other errors, but these reports have not been corroborated. 

    2468 #4: the hand is printed in one color but the parenthetical says it's a 3-suit hand. In NMJL Online, the hand must be made in three suits (2468 in first suit, and the pungs of twos in the second and third suits). This error is on the Standard size card, not the Large card. 

    2468 #6: it has been reported that this hand contains 15 tiles on the Standard size card, but this report has not been corroborated (the printed card we received does not contain this error). 
    In NMJL Online, the hand can only be made in 14 tiles: 222 4444 666 in the first suit, and pairs of eights in the second and third suits. 

    Consecutive Run #3 (second iteration): on the Large card, the second iteration (to the right of the "or") is printed in one color but is supposed to be three suits.  In NMJL Online, the second iteration of the hand must be made in three suits (lowest number in green for the first suit, the middle number pair in red for the second suit, and the third number in blue for the third suit).

    13579 #6: one person reported that this hand is printed in one color although the parenthetical says it's a 3-suit hand. In NMJL Online, the hand must be made in three suits (55 777 9999 in first suit, and the pairs of dragons in the second and third suits). It is not known whether this was observed on a Standard or Large size card, and this report has not been corroborated. 

    The National Mah Jongg League is aware of the printing errors, and is reprinting the cards, which are to be mailed "in a few weeks."]]>     As widely reported on social media, there are printing errors on the new 2025 card. One known error on the Standard card, and one known error on the Large card. There have been reports about two other errors, but these reports have not been corroborated. 

    2468 #4: the hand is printed in one color but the parenthetical says it's a 3-suit hand. In NMJL Online, the hand must be made in three suits (2468 in first suit, and the pungs of twos in the second and third suits). This error is on the Standard size card, not the Large card. 

    2468 #6: it has been reported that this hand contains 15 tiles on the Standard size card, but this report has not been corroborated (the printed card we received does not contain this error). 
    In NMJL Online, the hand can only be made in 14 tiles: 222 4444 666 in the first suit, and pairs of eights in the second and third suits. 

    Consecutive Run #3 (second iteration): on the Large card, the second iteration (to the right of the "or") is printed in one color but is supposed to be three suits.  In NMJL Online, the second iteration of the hand must be made in three suits (lowest number in green for the first suit, the middle number pair in red for the second suit, and the third number in blue for the third suit).

    13579 #6: one person reported that this hand is printed in one color although the parenthetical says it's a 3-suit hand. In NMJL Online, the hand must be made in three suits (55 777 9999 in first suit, and the pairs of dragons in the second and third suits). It is not known whether this was observed on a Standard or Large size card, and this report has not been corroborated. 

    The National Mah Jongg League is aware of the printing errors, and is reprinting the cards, which are to be mailed "in a few weeks."]]>         <![CDATA[First-time Login Instructions]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=116 Fri, 07 Mar 2025 23:00:50 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=116 Note: iOS users (iPad, iPhone) please read the iOS FAQ. 

    --

    For those who will play NMJL Online in a web browser...

    Before you can play NMJL Online in a web browser, you must purchase a subscription at https://nationalmahjonggleague.org/store.aspx#.

    [Image: the%20store3.jpg]

    Make sure you provide an email address that you use regularly. You will get back an email receipt from the National Mah Jongg League store. That email will NOT include a password...

    For most people, the subscription process goes smoothly. If your subscription went smoothly, skip down to "ACCOUNT CREATION," below.

    ERROR MESSAGE?
    But we have seen that some people encounter an error when trying to subscribe in the Store. If you get an error message while trying to subscribe, such as "You already have an active game subscription at this time removed from cart," or "Valid e-mail address required," you'll need to phone the National Mah Jongg League. The number is (212) 246-3052. This number is also on the card and on the League's website, at https://nationalmahjonggleague.org/contact.aspx.

    The Store team has told us that a few people have multiple inactive Store accounts, and that seems to confuse the Store's system. So if you've gotten an error message like the above, even though you're not a brand new member, to order your subscription, you'll create a Store account like you're a new member.

    When you are prompted  “Are you already a member?” select “Become a Member” to re-establish a new account.

    [Image: ruamember.png]

    This will create you a new and active National Mah Jongg League membership,

    Then just complete the subscription process and wait for a confirmation receipt email. This email will NOT contain a password. 

    ACCOUNT CREATION
     
    TO CREATE YOUR GAME ACCOUNT
    It may take a few minutes for your purchase to register in our system. Take a short break after your purchase and then please go to https://play.nmjlonline.com, click on the "New Player Setup" button at the left of the screen.
    [Image: newplayer.png]
    Next screen: the Account Setup screen. You'll be asked to enter your email address (if you have already subscribed, use the same email address you used when you subscribed), and we will then send that e-mail address a temporary password for you to use when logging in. Your email address is your ID for the game. Make sure to type it exactly the same as when you subscribed. 
    [Image: newaccount.jpg]
    After typing your email address, click "Create Account." You'll be sent an email.  It may take a few minutes for our system to email you. When you receive the email, skip the following and scroll down to "AFTER YOU'VE RECEIVED YOUR TEMPORARY PASSWORD."
    DIDN'T RECEIVE YOUR PASSWORD E-MAIL AFTER DOING THE ABOVE STEP?
    If you have done the "New Player Setup" step, and you didn't receive the temporary password email, check any "Spam" folder on your e-mail server to make sure that e-mail didn't get stuck there.  It’s possible that your e-mail was marked as spam at the server level and removed before it reached your account, but usually you will find the e-mail in your inbox or one of your spam folders.
    If you didn’t receive an e-mail receipt for your purchase from the store, it may have gone to the wrong e-mail address. Members’ e-mail addresses are saved in the NMJL Store, and the Store uses your saved e-mail address to send your receipt and set up your NMJLOnline.com game account. Sometimes the saved e-mail address in the Store is incorrect, whether it is someone’s old e-mail address or just their usual e-mail address with a typo. You may not have noticed until now because you may not have been looking for your receipt previously.

    [Image: store%20change%20email.png]

    Even if you type a different e-mail address on checkout, your receipt will go to the saved e-mail address unless you specify that you want to update your e-mail address in the NMJL Store database. You do this during checkout by clicking the checkbox beneath the e-mail field that says, “Change Member Information.” If you did not click this checkbox when ordering, your account will be set up using the saved e-mail address in the store and not the one you checked out with.
    If you don’t click this checkbox, your receipt and your NMJLOnline.com game membership may be set up for an incorrect e-mail address.
    To fix this, one player suggested the following: she put a physical item in the cart, started checkout to look up her account, removed the physical item from the cart, and then updated her membership information and e-mail address, clicking the checkbox for "Change Member Information" right below the e-mail address field, before submitting the information. (You must click the checkbox for that, or your membership information will not be updated in the NMJL store).
     
    AFTER YOU'VE RECEIVED YOUR TEMPORARY PASSWORD 
    Once you receive your temporary password, please go back to the game's login page at https://play.nmjlonline.com and enter both your email and your new temporary password.
    Be sure to TYPE your password and not copy/paste it. Copy/paste can be unreliable. Also, please click on the eye icon to the right of the password fields to view and double check your password.
    You'll be asked to change that password and then asked to review our Terms of Service. Also, please click on the eye icon to the right of the password fields to view and double check your password. After that, you're ready to play!
     
    Just as a quick note, you can play even if nobody else is online: just click "New Game," select from our assortment of "bot" opponents, and jump right in.
     
    Thank you for joining, and enjoy NMJL Online!]]>     Note: iOS users (iPad, iPhone) please read the iOS FAQ. 

    --

    For those who will play NMJL Online in a web browser...

    Before you can play NMJL Online in a web browser, you must purchase a subscription at https://nationalmahjonggleague.org/store.aspx#.

    [Image: the%20store3.jpg]

    Make sure you provide an email address that you use regularly. You will get back an email receipt from the National Mah Jongg League store. That email will NOT include a password...

    For most people, the subscription process goes smoothly. If your subscription went smoothly, skip down to "ACCOUNT CREATION," below.

    ERROR MESSAGE?
    But we have seen that some people encounter an error when trying to subscribe in the Store. If you get an error message while trying to subscribe, such as "You already have an active game subscription at this time removed from cart," or "Valid e-mail address required," you'll need to phone the National Mah Jongg League. The number is (212) 246-3052. This number is also on the card and on the League's website, at https://nationalmahjonggleague.org/contact.aspx.

    The Store team has told us that a few people have multiple inactive Store accounts, and that seems to confuse the Store's system. So if you've gotten an error message like the above, even though you're not a brand new member, to order your subscription, you'll create a Store account like you're a new member.

    When you are prompted  “Are you already a member?” select “Become a Member” to re-establish a new account.

    [Image: ruamember.png]

    This will create you a new and active National Mah Jongg League membership,

    Then just complete the subscription process and wait for a confirmation receipt email. This email will NOT contain a password. 

    ACCOUNT CREATION
     
    TO CREATE YOUR GAME ACCOUNT
    It may take a few minutes for your purchase to register in our system. Take a short break after your purchase and then please go to https://play.nmjlonline.com, click on the "New Player Setup" button at the left of the screen.
    [Image: newplayer.png]
    Next screen: the Account Setup screen. You'll be asked to enter your email address (if you have already subscribed, use the same email address you used when you subscribed), and we will then send that e-mail address a temporary password for you to use when logging in. Your email address is your ID for the game. Make sure to type it exactly the same as when you subscribed. 
    [Image: newaccount.jpg]
    After typing your email address, click "Create Account." You'll be sent an email.  It may take a few minutes for our system to email you. When you receive the email, skip the following and scroll down to "AFTER YOU'VE RECEIVED YOUR TEMPORARY PASSWORD."
    DIDN'T RECEIVE YOUR PASSWORD E-MAIL AFTER DOING THE ABOVE STEP?
    If you have done the "New Player Setup" step, and you didn't receive the temporary password email, check any "Spam" folder on your e-mail server to make sure that e-mail didn't get stuck there.  It’s possible that your e-mail was marked as spam at the server level and removed before it reached your account, but usually you will find the e-mail in your inbox or one of your spam folders.
    If you didn’t receive an e-mail receipt for your purchase from the store, it may have gone to the wrong e-mail address. Members’ e-mail addresses are saved in the NMJL Store, and the Store uses your saved e-mail address to send your receipt and set up your NMJLOnline.com game account. Sometimes the saved e-mail address in the Store is incorrect, whether it is someone’s old e-mail address or just their usual e-mail address with a typo. You may not have noticed until now because you may not have been looking for your receipt previously.

    [Image: store%20change%20email.png]

    Even if you type a different e-mail address on checkout, your receipt will go to the saved e-mail address unless you specify that you want to update your e-mail address in the NMJL Store database. You do this during checkout by clicking the checkbox beneath the e-mail field that says, “Change Member Information.” If you did not click this checkbox when ordering, your account will be set up using the saved e-mail address in the store and not the one you checked out with.
    If you don’t click this checkbox, your receipt and your NMJLOnline.com game membership may be set up for an incorrect e-mail address.
    To fix this, one player suggested the following: she put a physical item in the cart, started checkout to look up her account, removed the physical item from the cart, and then updated her membership information and e-mail address, clicking the checkbox for "Change Member Information" right below the e-mail address field, before submitting the information. (You must click the checkbox for that, or your membership information will not be updated in the NMJL store).
     
    AFTER YOU'VE RECEIVED YOUR TEMPORARY PASSWORD 
    Once you receive your temporary password, please go back to the game's login page at https://play.nmjlonline.com and enter both your email and your new temporary password.
    Be sure to TYPE your password and not copy/paste it. Copy/paste can be unreliable. Also, please click on the eye icon to the right of the password fields to view and double check your password.
    You'll be asked to change that password and then asked to review our Terms of Service. Also, please click on the eye icon to the right of the password fields to view and double check your password. After that, you're ready to play!
     
    Just as a quick note, you can play even if nobody else is online: just click "New Game," select from our assortment of "bot" opponents, and jump right in.
     
    Thank you for joining, and enjoy NMJL Online!]]>