<![CDATA[NMJLOnline FAQs - iPhone and iPad]]> https://faqs.nmjlonline.com/forums/ Mon, 24 Aug 2026 04:42:57 +0000 MyBB <![CDATA[How do I cancel my auto-renewing subscription?]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=141 Sat, 08 Aug 2026 17:23:41 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=141 How to Cancel an auto-renewing Apple subscription

Apple subscriptions DON'T renew unless you selected that option when making the purchase, and there are no refunds. So if your subscription was not set to auto-renew, this FAQ is not for you. If you're not sure, tap the "Manage/Cancel Subscriptions" button in Settings (see below).

An auto-renewing subscription was set up through the Apple App Store, so it would have to be canceled through your Apple Store account.

Just log into the game, and go to the Settings. (From the game's lobby, press the gear icon at the top right-hand corner of the screen.) Next, press the “Subscription” button at the bottom left of the screen. Then press the "Manage/Cancel Subscriptions" button on the left side of the screen. This is where you can see the status of your subscription.

That will take you to your Personal Settings for your Apple Store account. Apple requires you to go there to cancel subscriptions. We can not do it for you.

You should be able to select your NMJL Online subscription and then press "Cancel." Apple provides more information about this here: https://support.apple.com/en-us/118428?device-type=ipad

We're sorry to see you go, but if you decide to play later, simply purchase another subscription at the NMJL Store or Apple App Store and continue playing as usual. You will not need to set up your account again, as that's a one-time-only thing. Your username (email) and password would be unchanged.

In case you're having trouble with the game's controls or options, our Support staff are standing by to answer any specific questions you have about the game. Please don't hesitate to write to support@nmjlonline.com. ]]> How to Cancel an auto-renewing Apple subscription

Apple subscriptions DON'T renew unless you selected that option when making the purchase, and there are no refunds. So if your subscription was not set to auto-renew, this FAQ is not for you. If you're not sure, tap the "Manage/Cancel Subscriptions" button in Settings (see below).

An auto-renewing subscription was set up through the Apple App Store, so it would have to be canceled through your Apple Store account.

Just log into the game, and go to the Settings. (From the game's lobby, press the gear icon at the top right-hand corner of the screen.) Next, press the “Subscription” button at the bottom left of the screen. Then press the "Manage/Cancel Subscriptions" button on the left side of the screen. This is where you can see the status of your subscription.

That will take you to your Personal Settings for your Apple Store account. Apple requires you to go there to cancel subscriptions. We can not do it for you.

You should be able to select your NMJL Online subscription and then press "Cancel." Apple provides more information about this here: https://support.apple.com/en-us/118428?device-type=ipad

We're sorry to see you go, but if you decide to play later, simply purchase another subscription at the NMJL Store or Apple App Store and continue playing as usual. You will not need to set up your account again, as that's a one-time-only thing. Your username (email) and password would be unchanged.

In case you're having trouble with the game's controls or options, our Support staff are standing by to answer any specific questions you have about the game. Please don't hesitate to write to support@nmjlonline.com. ]]> <![CDATA[Setting up an account within the NMJL Online App]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=135 Sun, 26 Jul 2026 14:12:24 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=135 New Player Setup
for Apple and Android users
(iPhones, iPads, Macs with M-series CPUs, Android devices)
 
How to get started in NMJL Online after downloading the app]]> New Player Setup
for Apple and Android users
(iPhones, iPads, Macs with M-series CPUs, Android devices)
 
How to get started in NMJL Online after downloading the app]]> <![CDATA[Subscribing and Renewing within the NMJL Online App]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=134 Sun, 19 Jul 2026 15:17:06 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=134 This FAQ does not apply to users playing the game in Safari or another browser. If you are trying to get a subscription to the browser version of NMJL Online, go to https://nationalmahjonggleague.org/store.aspx# - but we recommend iOS users download the app from the App Store. It's a free download but a subscription must be purchased. And now back to our regularly scheduled FAQ...

This FAQ is all about the Subscription Management screen, which is accessed via the game's Settings.

1.  ALREADY SUBSCRIBED? MANAGE YOUR SUBSCRIPTION VIA SETTINGS
2.  FIRST LOGIN AFTER SETTING UP ACCOUNT

ALREADY SUBSCRIBED? MANAGE YOUR SUBSCRIPTION VIA SETTINGS

If you currently have a subscription, you can get to the Subscription Management screen through the game's Settings.

From the Lobby, press the gear icon at the top right-hand corner of the screen. Next, press the Subscription button at the bottom left of the screen.

[Image: lobbygearAR.jpg]  [Image: settingssubsAR.jpg]

Then follow on-screen instructions to check the status of your subscription or renew.

FIRST LOGIN AFTER SETTING UP ACCOUNT

If you haven't set up an account yet, see https://faqs.nmjlonline.com/forums/showt...hp?tid=135

The first time you log in after setting up your account, if you have not yet paid for your subscription, the App will take you now to the Subscription Management screen. There are three options to choose from, and there is a Purchase Subscription button. Note that the Purchase Subscription button is not lit and is not functional until an option is chosen.

[Image: pusu-inactive.png]

Tap your desired subscription option: a month, quarter, or year.  Let’s say you choose the Add a Month option.

If you don’t want to have to renew manually a month later, you can tap Make My Subscription Renew Automatically to turn automatic renewal on.

[Image: pusu-active.png]

When you’ve chosen your subscription option, the Purchase Subscription button lights up. Tap Purchase Subscription to finish.

To be super clear: if you can’t press the Purchase Subscription button because it is disabled, be sure that you have selected one of the subscription options above. The button will be disabled until you select the subscription you would like. So, first choose a subscription option, and then (and only then) hit Purchase Subscription.

After you’ve tapped Purchase Subscription, payment will be handled by the Apple App Store, not by NMJL Online and not by Quicksilver Software and not by the National Mah Jongg League. This is standard operating procedure for apps on Apple's App Store. App subscriptions on Apple devices are typically paid through Apple.  Don't worry, the National Mah Jongg League will get paid.

After payment is confirmed, the game unlocks and you can play. 

NEXT]]> This FAQ does not apply to users playing the game in Safari or another browser. If you are trying to get a subscription to the browser version of NMJL Online, go to https://nationalmahjonggleague.org/store.aspx# - but we recommend iOS users download the app from the App Store. It's a free download but a subscription must be purchased. And now back to our regularly scheduled FAQ...

This FAQ is all about the Subscription Management screen, which is accessed via the game's Settings.

1.  ALREADY SUBSCRIBED? MANAGE YOUR SUBSCRIPTION VIA SETTINGS
2.  FIRST LOGIN AFTER SETTING UP ACCOUNT

ALREADY SUBSCRIBED? MANAGE YOUR SUBSCRIPTION VIA SETTINGS

If you currently have a subscription, you can get to the Subscription Management screen through the game's Settings.

From the Lobby, press the gear icon at the top right-hand corner of the screen. Next, press the Subscription button at the bottom left of the screen.

[Image: lobbygearAR.jpg]  [Image: settingssubsAR.jpg]

Then follow on-screen instructions to check the status of your subscription or renew.

FIRST LOGIN AFTER SETTING UP ACCOUNT

If you haven't set up an account yet, see https://faqs.nmjlonline.com/forums/showt...hp?tid=135

The first time you log in after setting up your account, if you have not yet paid for your subscription, the App will take you now to the Subscription Management screen. There are three options to choose from, and there is a Purchase Subscription button. Note that the Purchase Subscription button is not lit and is not functional until an option is chosen.

[Image: pusu-inactive.png]

Tap your desired subscription option: a month, quarter, or year.  Let’s say you choose the Add a Month option.

If you don’t want to have to renew manually a month later, you can tap Make My Subscription Renew Automatically to turn automatic renewal on.

[Image: pusu-active.png]

When you’ve chosen your subscription option, the Purchase Subscription button lights up. Tap Purchase Subscription to finish.

To be super clear: if you can’t press the Purchase Subscription button because it is disabled, be sure that you have selected one of the subscription options above. The button will be disabled until you select the subscription you would like. So, first choose a subscription option, and then (and only then) hit Purchase Subscription.

After you’ve tapped Purchase Subscription, payment will be handled by the Apple App Store, not by NMJL Online and not by Quicksilver Software and not by the National Mah Jongg League. This is standard operating procedure for apps on Apple's App Store. App subscriptions on Apple devices are typically paid through Apple.  Don't worry, the National Mah Jongg League will get paid.

After payment is confirmed, the game unlocks and you can play. 

NEXT]]> <![CDATA[No sound, no audio on iPad / iPhone]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=133 Mon, 01 Jun 2026 12:52:58 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=133 First, please make sure Bluetooth is off or that you have no Bluetooth devices attached. Sometimes people have Bluetooth headphones or earbuds connected and sound is sidetracked through those when people don't mean them to be on.

On some devices, sound is contextual, meaning it's adjustable for each game. You've probably tried using the volume buttons to turn up the volume while the game is playing, but just in case you haven't, please do try that. Also, you can try rebooting the device to see if that helps.

Next check whether System Sounds are muted. System sounds don't include certain media players, so this might be the issue if videos have sound but games do not.

Go to Settings > Sounds > and make sure the switch for "Silent Mode" is NOT on.

Please make sure no special "Focus modes" are on either. Apple explains how to use focus modes here (you can choose your device's OS at the top and get specific instructions): https://support.apple.com/guide/ipad/tur...1c3/ipados

You can also try uninstalling our app and re-installing it to see if that helps. It's always worth a try.]]> First, please make sure Bluetooth is off or that you have no Bluetooth devices attached. Sometimes people have Bluetooth headphones or earbuds connected and sound is sidetracked through those when people don't mean them to be on.

On some devices, sound is contextual, meaning it's adjustable for each game. You've probably tried using the volume buttons to turn up the volume while the game is playing, but just in case you haven't, please do try that. Also, you can try rebooting the device to see if that helps.

Next check whether System Sounds are muted. System sounds don't include certain media players, so this might be the issue if videos have sound but games do not.

Go to Settings > Sounds > and make sure the switch for "Silent Mode" is NOT on.

Please make sure no special "Focus modes" are on either. Apple explains how to use focus modes here (you can choose your device's OS at the top and get specific instructions): https://support.apple.com/guide/ipad/tur...1c3/ipados

You can also try uninstalling our app and re-installing it to see if that helps. It's always worth a try.]]> <![CDATA[How do I close the app without turning off the phone?]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=129 Tue, 24 Mar 2026 13:00:18 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=129 There are more ways than one to close an app on iPhone, depending on whether you have a newer device without a Home button, or an older device with a Home button. And whether you want to switch to a different app, or just want to go to the Home screen. It isn't actually necessary to close the app. 

To go to the Home screen:

If you have a Home button, pressing it minimizes the app, returning you to where you were when you tapped the app icon (either the Home Screen or a folder the app is in). If you don't have a Home button:
Swipe up quickly from the very bottom* edge of the screen. (If you are holding the phone in landscape mode, the "bottom" is probably the long side.) This fast, upward gesture acts as the home button.

To access the App Switcher:

Newer devices, without a home button:
Swipe up from the bottom* edge of the screen and pause in the middle before lifting your finger to bring up the iOS App Switcher, then swipe NMJL Online up off the screen to close it.

There are even more ways to switch between apps, such as swiping sideways along the bottom* edge bar.
*If swiping in portrait mode isn't working, try landscape mode.

Older devices, with a home button:
From in the app, double-tap the Home button. This brings up the App Switcher. Find NMJL Online (or whatever app you want to close) and swipe it up off screen. Or just tap on another app that you want to use. 

[Image: appswitchr2.png]
Above: NMJL Online in the App Switcher (landscape orientation)
[Image: apphandles.jpg]
Above: If a bar or handle appears at the bottom of the screen after a swipe up,
quickly grab it, and swipe the handle up to dismiss NMJL Online.
]]> There are more ways than one to close an app on iPhone, depending on whether you have a newer device without a Home button, or an older device with a Home button. And whether you want to switch to a different app, or just want to go to the Home screen. It isn't actually necessary to close the app. 

To go to the Home screen:

If you have a Home button, pressing it minimizes the app, returning you to where you were when you tapped the app icon (either the Home Screen or a folder the app is in). If you don't have a Home button:
Swipe up quickly from the very bottom* edge of the screen. (If you are holding the phone in landscape mode, the "bottom" is probably the long side.) This fast, upward gesture acts as the home button.

To access the App Switcher:

Newer devices, without a home button:
Swipe up from the bottom* edge of the screen and pause in the middle before lifting your finger to bring up the iOS App Switcher, then swipe NMJL Online up off the screen to close it.

There are even more ways to switch between apps, such as swiping sideways along the bottom* edge bar.
*If swiping in portrait mode isn't working, try landscape mode.

Older devices, with a home button:
From in the app, double-tap the Home button. This brings up the App Switcher. Find NMJL Online (or whatever app you want to close) and swipe it up off screen. Or just tap on another app that you want to use. 

[Image: appswitchr2.png]
Above: NMJL Online in the App Switcher (landscape orientation)
[Image: apphandles.jpg]
Above: If a bar or handle appears at the bottom of the screen after a swipe up,
quickly grab it, and swipe the handle up to dismiss NMJL Online.
]]> <![CDATA[The onscreen keyboard is in the way]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=127 Wed, 11 Mar 2026 17:13:17 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=127 If the iPad's onscreen keyboard obscures your view of a box you're trying to type in, there are two ways you can fix it.

1. Tap and hold the small "keyboard" button at the lower right corner of the onscreen keyboard, if present. A pop-up menu appears, giving you three options. When the keyboard fills the width of the screen and is docked at the bottom of the screen, the pop-up menu offers Undock, Split, and Floating. 

[Image: kbd.png]

Those three options change depending on which state the keyboard is in. If it is Split, and not Docked at the bottom of the screen, the options are Merge, Dock and Merge, and Floating. You can choose whichever mode you like for your onscreen keyboard.

2. In Settings > General > Keyboards, you can set Split Keyboard, and other options.

If you have the smaller, Floating keyboard and you want it to expand, use the two-finger Pinch-Zoom gesture to change its configuration. 

You can dismiss the keyboard to see the checkbox and press the box next to "Remember Me" to put a checkmark in it, and the App will remember your username and password, so you won't have to remember your password or type it in when you log in.

To dismiss the keyboard, tap the small "keyboard" button at the lower right corner of the onscreen keyboard (if present*). (Be sure to tap it and not hold it). To bring up the keyboard again, simply tap in any text box.

* Even if there is no "keyboard" button on the keyboard, you can tap the lower right corner of the keyboard to dismiss the keyboard. ]]> If the iPad's onscreen keyboard obscures your view of a box you're trying to type in, there are two ways you can fix it.

1. Tap and hold the small "keyboard" button at the lower right corner of the onscreen keyboard, if present. A pop-up menu appears, giving you three options. When the keyboard fills the width of the screen and is docked at the bottom of the screen, the pop-up menu offers Undock, Split, and Floating. 

[Image: kbd.png]

Those three options change depending on which state the keyboard is in. If it is Split, and not Docked at the bottom of the screen, the options are Merge, Dock and Merge, and Floating. You can choose whichever mode you like for your onscreen keyboard.

2. In Settings > General > Keyboards, you can set Split Keyboard, and other options.

If you have the smaller, Floating keyboard and you want it to expand, use the two-finger Pinch-Zoom gesture to change its configuration. 

You can dismiss the keyboard to see the checkbox and press the box next to "Remember Me" to put a checkmark in it, and the App will remember your username and password, so you won't have to remember your password or type it in when you log in.

To dismiss the keyboard, tap the small "keyboard" button at the lower right corner of the onscreen keyboard (if present*). (Be sure to tap it and not hold it). To bring up the keyboard again, simply tap in any text box.

* Even if there is no "keyboard" button on the keyboard, you can tap the lower right corner of the keyboard to dismiss the keyboard. ]]> <![CDATA[Game too hard to read on iPhone?]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=123 Wed, 16 Jul 2025 02:06:09 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=123 We have had users contact Support, asking how to make NMJL Online easier to read on iPhone. 

- Hold the phone in Landscape orientation;
- Use the Big Numbers tile set;
- Use a dark color scheme for high contrast;
- Use the Magnifier feature. 

If you're holding the phone in Portrait (vertical) orientation, try turning it to Landscape (horizontal) orientation.

[Image: holding-P2.png]
Portrait orientation only uses a small portion of the screen.

[Image: holding-L4.png]
Landscape orientation uses the entire screen.

Pro Tip:
In Landscape orientation, you can use your right thumb on the onscreen controls. That's why we put the controls there! 

[Image: holding-L5.png]

If rotating the phone to Landscape orientation does not automatically display NMJL Online full-screen, you can fix that in your phone's Control Center.

To disable "Orientation Lock" on your iPhone:
Note: your device's specifics may differ based on iOS and phone model. If these steps do not match your device and OS, search the net for "how to disable Orientation Lock on iPhone" or words to that effect.

1. Open the Control Center. On newer phones, swipe down from the top-right corner of the screen. On older phones with a Home button, swipe up from the bottom edge of the screen.
2. Identify the Orientation Lock button: The icon looks like a circle enclosing a circular arrow around a lock.
3. If it's highlighted, Orientation Lock is on ("enabled"). Tap it to gray it out ("disabled"). 
4. Try rotating your phone to the left, and see if the display rotates to Landscape orientation. If it looks correct now, stop here. No need to follow further steps. 

5. If the new setting still isn't making NMJL Online fill the screen in Landscape orientation, you may want to check Display Zoom.
6. Go to Settings. 
7. Find and tap on "Display & Brightness".
8. Look for "Display Zoom" and tap it. If Display Zoom is enabled, choose "Standard" to disable it. 

Pro Tip: The Magnifier
You can magnify tiles on NMJL Online's game table simply by putting your finger on them. A magnified image of the tile appears at the left side of the screen. Try it: touch a discard, or a tile exposed on someone else's rack. 

Also:
The Big Numbers tileset was designed to be read easily. 
1. Tap the Settings icon (it looks like a cogwheel).
2. In the General tab, find the Tileset settings and tap it.
3. Tap the tile with the big green "1" to select the Big Numbers tileset.
4. While you're in the General Settings, you can also set a dark Color Scheme to enhance readability. 
5. Tap Accept.

[Image: settingno.png]  [Image: Image121.png]

Left: the Cobalt (dark blue) Color Scheme is selected. Right: the Amethyst (dark purple) Color Scheme is in use. Any dark scheme is high-contrast. Try a few to see what is most pleasing to you. 

One last thing to try if NMJL Online is not filling your screen, due to browser headers and footers: get the app. Go to the App Store and download the NMJL Online app for your iPhone or iPad. 

]]> We have had users contact Support, asking how to make NMJL Online easier to read on iPhone. 

- Hold the phone in Landscape orientation;
- Use the Big Numbers tile set;
- Use a dark color scheme for high contrast;
- Use the Magnifier feature. 

If you're holding the phone in Portrait (vertical) orientation, try turning it to Landscape (horizontal) orientation.

[Image: holding-P2.png]
Portrait orientation only uses a small portion of the screen.

[Image: holding-L4.png]
Landscape orientation uses the entire screen.

Pro Tip:
In Landscape orientation, you can use your right thumb on the onscreen controls. That's why we put the controls there! 

[Image: holding-L5.png]

If rotating the phone to Landscape orientation does not automatically display NMJL Online full-screen, you can fix that in your phone's Control Center.

To disable "Orientation Lock" on your iPhone:
Note: your device's specifics may differ based on iOS and phone model. If these steps do not match your device and OS, search the net for "how to disable Orientation Lock on iPhone" or words to that effect.

1. Open the Control Center. On newer phones, swipe down from the top-right corner of the screen. On older phones with a Home button, swipe up from the bottom edge of the screen.
2. Identify the Orientation Lock button: The icon looks like a circle enclosing a circular arrow around a lock.
3. If it's highlighted, Orientation Lock is on ("enabled"). Tap it to gray it out ("disabled"). 
4. Try rotating your phone to the left, and see if the display rotates to Landscape orientation. If it looks correct now, stop here. No need to follow further steps. 

5. If the new setting still isn't making NMJL Online fill the screen in Landscape orientation, you may want to check Display Zoom.
6. Go to Settings. 
7. Find and tap on "Display & Brightness".
8. Look for "Display Zoom" and tap it. If Display Zoom is enabled, choose "Standard" to disable it. 

Pro Tip: The Magnifier
You can magnify tiles on NMJL Online's game table simply by putting your finger on them. A magnified image of the tile appears at the left side of the screen. Try it: touch a discard, or a tile exposed on someone else's rack. 

Also:
The Big Numbers tileset was designed to be read easily. 
1. Tap the Settings icon (it looks like a cogwheel).
2. In the General tab, find the Tileset settings and tap it.
3. Tap the tile with the big green "1" to select the Big Numbers tileset.
4. While you're in the General Settings, you can also set a dark Color Scheme to enhance readability. 
5. Tap Accept.

[Image: settingno.png]  [Image: Image121.png]

Left: the Cobalt (dark blue) Color Scheme is selected. Right: the Amethyst (dark purple) Color Scheme is in use. Any dark scheme is high-contrast. Try a few to see what is most pleasing to you. 

One last thing to try if NMJL Online is not filling your screen, due to browser headers and footers: get the app. Go to the App Store and download the NMJL Online app for your iPhone or iPad. 

]]> <![CDATA[Where do I download the app for iPhone or iPad?]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=111 Fri, 21 Feb 2025 17:36:57 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=111 To install the NMJL Online iPad/iPhone App, please open the Apple App Store (it's a blue icon with three sticks that look like popsicle sticks or tongue depressors forming a big letter A), search for "NMJL Online," and tap Get to start the installation. You may need to enter your Apple ID password or use Touch ID to confirm the download and installation.

After it installs, you can open it from the App Store or find the game's icon on your home screen. The icon is black, with "NMJL Online" on it in red and white.

Before you log in for the first time, you'll need to set up your game account (if you have not done so before) by following the instructions in your welcome e-mail.

On the login screen, where you'll type your e-mail address and password, the password field will jump to the top once you've filled out your e-mail address. This is to make sure it stays above the onscreen keyboard.

The one thing that doesn't stay above the keyboard is the "Remember Me" checkbox. If you want to, you can deactivate the keyboard to see the checkbox and press the box next to "Remember Me" to put a checkmark in it, and the App will remember your username and password, so you won't have to remember your password or type it in when you log in.]]> To install the NMJL Online iPad/iPhone App, please open the Apple App Store (it's a blue icon with three sticks that look like popsicle sticks or tongue depressors forming a big letter A), search for "NMJL Online," and tap Get to start the installation. You may need to enter your Apple ID password or use Touch ID to confirm the download and installation.

After it installs, you can open it from the App Store or find the game's icon on your home screen. The icon is black, with "NMJL Online" on it in red and white.

Before you log in for the first time, you'll need to set up your game account (if you have not done so before) by following the instructions in your welcome e-mail.

On the login screen, where you'll type your e-mail address and password, the password field will jump to the top once you've filled out your e-mail address. This is to make sure it stays above the onscreen keyboard.

The one thing that doesn't stay above the keyboard is the "Remember Me" checkbox. If you want to, you can deactivate the keyboard to see the checkbox and press the box next to "Remember Me" to put a checkmark in it, and the App will remember your username and password, so you won't have to remember your password or type it in when you log in.]]> <![CDATA[The screen went dark, and disconnected me from the game]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=53 Sat, 24 Feb 2024 20:29:59 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=53 On your iPad or iPhone: Open Settings by tapping the "gears" icon.

Tap Display & Brightness.

Tap Auto-Lock.

Select a longer timeout setting, like 5 or 10 minutes.

Now the game shouldn't disconnect if you leave the device unattended for just a minute or two.]]> On your iPad or iPhone: Open Settings by tapping the "gears" icon.

Tap Display & Brightness.

Tap Auto-Lock.

Select a longer timeout setting, like 5 or 10 minutes.

Now the game shouldn't disconnect if you leave the device unattended for just a minute or two.]]> <![CDATA[How do screenshots work on iPhone or iPad?]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=49 Thu, 22 Feb 2024 22:52:19 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=49 There is a Screenshot button on the game screen (upper right corner, looks like a camera). This feature is designed mainly for personal computers and laptops, since iPhones and iPads come with a built-in method for taking screenshots. With Apple's built-in method, the screenshot is simpler to retrieve, especially if you are playing in Safari or another browser, rather than the screenshot feature of the NMJL Online app from the App Store.

To take a screenshot on an iPad (built-in method by Apple):

Press and release the top button and the volume button at the same time on an iPad with Face ID, or the top button and the Home button at the same time on an iPad with a Home button. A thumbnail will appear in the lower-left corner, which you can tap to edit or save. Alternatively, you can swipe from the bottom corner of the screen with an Apple Pencil to take a screenshot, or use the keyboard shortcut Command + Shift + 3, or Command + Shift + 4.

The screenshot will be found in the Photos app, where you can send the screenshot to yourself or to support@nmjlonline.com. When offered a choice of image size, make sure to send a large image, not the smallest size.

To take a screenshot on iPhone (built-in method by Apple):

To take a screenshot on an iPhone, press and release the Side button and the Volume Up button simultaneously. For iPhones with a Home button, use the Side button and Home button. A thumbnail of the screenshot will briefly appear in the bottom-left corner. The screenshot will be found in the Photos app, where you can send the screenshot to yourself or to support@nmjlonline.com.  When offered a choice of image size, make sure to send a large image, not the smallest size.

[Image: upperright2.png]

Taking a screenshot on iPhone or iPad, using the camera icon:

Press the Screenshot camera icon. The game had previously taken up the full screen but now the browser's toolbar is visible, making the game screen smaller. You may be offered a chance to view the screenshot in the Downloads app, but if you do so, you will need to log in to the game again afterwards.
The screenshot will be found in the Downloads folder. 

To get to the Downloads folder:

With the iPhone unlocked and held vertically, put a finger in the middle of the screen and pull down. Now you can type "downloads" in the Search box. When you see the Downloads folder listed above the Search box, tap Downloads. You will see the contents of the Downloads folder. You can tap on the screenshot to send it to yourself or to support@nmjlonline.com]]> There is a Screenshot button on the game screen (upper right corner, looks like a camera). This feature is designed mainly for personal computers and laptops, since iPhones and iPads come with a built-in method for taking screenshots. With Apple's built-in method, the screenshot is simpler to retrieve, especially if you are playing in Safari or another browser, rather than the screenshot feature of the NMJL Online app from the App Store.

To take a screenshot on an iPad (built-in method by Apple):

Press and release the top button and the volume button at the same time on an iPad with Face ID, or the top button and the Home button at the same time on an iPad with a Home button. A thumbnail will appear in the lower-left corner, which you can tap to edit or save. Alternatively, you can swipe from the bottom corner of the screen with an Apple Pencil to take a screenshot, or use the keyboard shortcut Command + Shift + 3, or Command + Shift + 4.

The screenshot will be found in the Photos app, where you can send the screenshot to yourself or to support@nmjlonline.com. When offered a choice of image size, make sure to send a large image, not the smallest size.

To take a screenshot on iPhone (built-in method by Apple):

To take a screenshot on an iPhone, press and release the Side button and the Volume Up button simultaneously. For iPhones with a Home button, use the Side button and Home button. A thumbnail of the screenshot will briefly appear in the bottom-left corner. The screenshot will be found in the Photos app, where you can send the screenshot to yourself or to support@nmjlonline.com.  When offered a choice of image size, make sure to send a large image, not the smallest size.

[Image: upperright2.png]

Taking a screenshot on iPhone or iPad, using the camera icon:

Press the Screenshot camera icon. The game had previously taken up the full screen but now the browser's toolbar is visible, making the game screen smaller. You may be offered a chance to view the screenshot in the Downloads app, but if you do so, you will need to log in to the game again afterwards.
The screenshot will be found in the Downloads folder. 

To get to the Downloads folder:

With the iPhone unlocked and held vertically, put a finger in the middle of the screen and pull down. Now you can type "downloads" in the Search box. When you see the Downloads folder listed above the Search box, tap Downloads. You will see the contents of the Downloads folder. You can tap on the screenshot to send it to yourself or to support@nmjlonline.com]]> <![CDATA[I can't play the game in a browser on my Apple mobile device!]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=9 Thu, 25 Jan 2024 01:55:22 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=9 If you're using an iPad or iPhone, some of Apple's Web browsers or Operating System versions don't properly implement the standards for a protocol called WebGL, which is used by NMJL Online.

So if you are getting errors with “WebGL” or “Null” in them, the simplest solution is to use our iPad/iPhone App instead of a Web browser.

To install our iPad/iPhone App, please open the Apple App Store, search for "NMJL Online," and tap Get to start the installation. You may need to enter your Apple ID password or use Touch ID to confirm the installation.

After it installs, you can open it from the App Store or find the icon on your home screen. The icon is black, with "NMJL Online" on it in red and white.

Before you log in for the first time, you'll need to set up your game account (if you have not done so before) by following the instructions in your welcome e-mail.

On the login screen, where you'll type your e-mail address and password, the password field will jump to the top once you've filled out your e-mail address. This is to make sure it stays above the onscreen keyboard.

The one thing that doesn't stay above the keyboard is the "Remember Me" checkbox. If you want to, you can deactivate the keyboard to see the checkbox and press the box next to "Remember Me" to put a checkmark in it, and the App will remember your username and password, so you won't have to remember your password or type it in when you log in.

If you have successfully gotten into NMJL Online by downloading the app, you don't need to read the rest of this FAQ. Have fun with NMJL Online! 

--

But if you want to continue exploring browser usage in an Apple device, you may read on...

There is a known issue that some Apple mobile devices may not be able to run NMJL Online in a browser. For some devices, that issue was fixed in iOS 18.3.1, but not for all devices. 

To find out what operating system your iPad or iPhone has, you can go to Settings > General > About (https://support.apple.com/en-us/109065). 

If you’re comfortable with updating your device’s operating system, you may try doing that. For some devices, updating the operating system fixes the compatibility issue, and you can then play using Safari, at  https://play.nmjlonline.com/.

The first thing you should try, if you get an error message when trying to log in to NMJL Online, is to try a different browser. The default browser is Safari. If Safari produces an error message on the login screen, you can close the browser and try again. If the problem persists, try another browser, like Firefox or Opera or Brave or Chrome. 

If the game will not run in any browser on your Apple mobile device, download the NMJL Online app from the Apple App Store.]]> If you're using an iPad or iPhone, some of Apple's Web browsers or Operating System versions don't properly implement the standards for a protocol called WebGL, which is used by NMJL Online.

So if you are getting errors with “WebGL” or “Null” in them, the simplest solution is to use our iPad/iPhone App instead of a Web browser.

To install our iPad/iPhone App, please open the Apple App Store, search for "NMJL Online," and tap Get to start the installation. You may need to enter your Apple ID password or use Touch ID to confirm the installation.

After it installs, you can open it from the App Store or find the icon on your home screen. The icon is black, with "NMJL Online" on it in red and white.

Before you log in for the first time, you'll need to set up your game account (if you have not done so before) by following the instructions in your welcome e-mail.

On the login screen, where you'll type your e-mail address and password, the password field will jump to the top once you've filled out your e-mail address. This is to make sure it stays above the onscreen keyboard.

The one thing that doesn't stay above the keyboard is the "Remember Me" checkbox. If you want to, you can deactivate the keyboard to see the checkbox and press the box next to "Remember Me" to put a checkmark in it, and the App will remember your username and password, so you won't have to remember your password or type it in when you log in.

If you have successfully gotten into NMJL Online by downloading the app, you don't need to read the rest of this FAQ. Have fun with NMJL Online! 

--

But if you want to continue exploring browser usage in an Apple device, you may read on...

There is a known issue that some Apple mobile devices may not be able to run NMJL Online in a browser. For some devices, that issue was fixed in iOS 18.3.1, but not for all devices. 

To find out what operating system your iPad or iPhone has, you can go to Settings > General > About (https://support.apple.com/en-us/109065). 

If you’re comfortable with updating your device’s operating system, you may try doing that. For some devices, updating the operating system fixes the compatibility issue, and you can then play using Safari, at  https://play.nmjlonline.com/.

The first thing you should try, if you get an error message when trying to log in to NMJL Online, is to try a different browser. The default browser is Safari. If Safari produces an error message on the login screen, you can close the browser and try again. If the problem persists, try another browser, like Firefox or Opera or Brave or Chrome. 

If the game will not run in any browser on your Apple mobile device, download the NMJL Online app from the Apple App Store.]]>