https://faqs.nmjlonline.com/forums/ Mon, 24 Aug 2026 04:42:58 +0000 MyBB https://faqs.nmjlonline.com/forums/showthread.php?tid=143 Tue, 18 Aug 2026 20:39:58 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=143 Sorry, but we here at NMJL Online can't help you with merchandise orders from the NMJL store. We are Quicksilver Software, software developers who created and maintain the official game of the National Mah Jongg League. We are not the National Mah Jongg League. You'll have to contact the League with questions about merchandise orders from the NMJL store. At present, the League does not offer email support. 
The National Mah Jongg League's phone number is (212) 246-3052
The League's website is https://nationalmahjonggleague.org
The NMJL store is at https://nationalmahjonggleague.org/store.aspx#]]> Sorry, but we here at NMJL Online can't help you with merchandise orders from the NMJL store. We are Quicksilver Software, software developers who created and maintain the official game of the National Mah Jongg League. We are not the National Mah Jongg League. You'll have to contact the League with questions about merchandise orders from the NMJL store. At present, the League does not offer email support. 
The National Mah Jongg League's phone number is (212) 246-3052
The League's website is https://nationalmahjonggleague.org
The NMJL store is at https://nationalmahjonggleague.org/store.aspx#]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=140 Sun, 26 Jul 2026 22:41:14 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=140 The steps are:
 
1. Please go to https://play.nmjlonline.com.
2. Click on the "Reset Password" button just below the text fields.
3. A dialog box will pop up asking you to enter your e-mail address. Your e-mail address could already be there because it is stored, and that is okay. If it isn't typed there already, click in the Email field and type your e-mail address. (NOTE: You may not see your cursor after you click there, but when you start typing, you should see the text you typed. This is normal in our game).
4. Double check to be sure you've typed your e-mail address correctly.
5. Click the Reset button, and the dialog box will close.
6. At the bottom of the screen, you should see the message, "If we found your account, an email has been sent." (If you don't, you may have accidentally pressed "Cancel" instead of Reset. Go back to step 2 and try again).
7. Check your email for our password reset email. It may take a few minutes, and please check your other folders if necessary.
8. When you have the password email, please go to play.nmjlonline.com and type your e-mail address on the main page in the field where it says Email. (Again, it could already be there because it is stored, and that is okay).
9. Delete whatever is in the password box and type the temporary password from that email into the password field. Again, please TYPE it into the field rather than copy/paste. If you can't read the password, click on the eye to the right of the password box to see the password you typed. Double check the password is correct.
10. Click Login.
11. Now you should see the Change Password Screen, where the game should display your E-mail address (which you can delete and re-type if it was stored wrong for some reason, but it shouldn't be).
12. Where it says "Current Password," it should already be filled in, and you can ignore it. (But if not, what it's asking for is the temporary password you just used to log in, so you can TYPE (not paste) the temporary password from the email you received, the one you used to start this process. Again, click the eye to the right of the field to make sure it's correct.)
13. Now TYPE your desired new password in the New Password field. Be sure to click on the eye to the right of the field to see the typed password and check if it is correct.
14. Also TYPE the same password in the Confirm Password field. Click on the eye to the right of the field to see the typed password and ensure it is correct.
15. Click on the "Accept" button.
16. If at the bottom of the screen you get the "Password change failed..." message, double check that the temporary password you typed in that "Current Password" field (the second field on the screen) is correct. (Of course, verify your e-mail address, too, but that temporary password can be tricky with zeros and such). If you need to, please adjust what is typed in the fields and try clicking "Accept" again.
17. You should get a message at the bottom of the screen that says "Your Password has been changed," and the button on the screen should change to "Exit." Click the Exit button.
18. You should now be taken to the NMJL Online Login page.
19. Your e-mail address is probably already in the Email field, but if not, please TYPE it in.
20. Please remove any password that's already in the password field and TYPE the new password you chose in the previous steps into the Password field (and if the eye to the right hasn't already been clicked, please click it to verify it's correct.)
21. At this point, you can click the checkbox next to "Remember Me" if you want the Web browser to remember your password and enter it into the game for you. That way you don't have to remember your password to log in.
22. Click the Login button.
Your password should now be reset, and you should be able to play a game.]]> The steps are:
 
1. Please go to https://play.nmjlonline.com.
2. Click on the "Reset Password" button just below the text fields.
3. A dialog box will pop up asking you to enter your e-mail address. Your e-mail address could already be there because it is stored, and that is okay. If it isn't typed there already, click in the Email field and type your e-mail address. (NOTE: You may not see your cursor after you click there, but when you start typing, you should see the text you typed. This is normal in our game).
4. Double check to be sure you've typed your e-mail address correctly.
5. Click the Reset button, and the dialog box will close.
6. At the bottom of the screen, you should see the message, "If we found your account, an email has been sent." (If you don't, you may have accidentally pressed "Cancel" instead of Reset. Go back to step 2 and try again).
7. Check your email for our password reset email. It may take a few minutes, and please check your other folders if necessary.
8. When you have the password email, please go to play.nmjlonline.com and type your e-mail address on the main page in the field where it says Email. (Again, it could already be there because it is stored, and that is okay).
9. Delete whatever is in the password box and type the temporary password from that email into the password field. Again, please TYPE it into the field rather than copy/paste. If you can't read the password, click on the eye to the right of the password box to see the password you typed. Double check the password is correct.
10. Click Login.
11. Now you should see the Change Password Screen, where the game should display your E-mail address (which you can delete and re-type if it was stored wrong for some reason, but it shouldn't be).
12. Where it says "Current Password," it should already be filled in, and you can ignore it. (But if not, what it's asking for is the temporary password you just used to log in, so you can TYPE (not paste) the temporary password from the email you received, the one you used to start this process. Again, click the eye to the right of the field to make sure it's correct.)
13. Now TYPE your desired new password in the New Password field. Be sure to click on the eye to the right of the field to see the typed password and check if it is correct.
14. Also TYPE the same password in the Confirm Password field. Click on the eye to the right of the field to see the typed password and ensure it is correct.
15. Click on the "Accept" button.
16. If at the bottom of the screen you get the "Password change failed..." message, double check that the temporary password you typed in that "Current Password" field (the second field on the screen) is correct. (Of course, verify your e-mail address, too, but that temporary password can be tricky with zeros and such). If you need to, please adjust what is typed in the fields and try clicking "Accept" again.
17. You should get a message at the bottom of the screen that says "Your Password has been changed," and the button on the screen should change to "Exit." Click the Exit button.
18. You should now be taken to the NMJL Online Login page.
19. Your e-mail address is probably already in the Email field, but if not, please TYPE it in.
20. Please remove any password that's already in the password field and TYPE the new password you chose in the previous steps into the Password field (and if the eye to the right hasn't already been clicked, please click it to verify it's correct.)
21. At this point, you can click the checkbox next to "Remember Me" if you want the Web browser to remember your password and enter it into the game for you. That way you don't have to remember your password to log in.
22. Click the Login button.
Your password should now be reset, and you should be able to play a game.]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=126 Wed, 18 Feb 2026 15:05:40 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=126 Here's what the most frequently asked error messages mean. If you don't find your error message in this post, contact support@nmjlonline.com and let us know it should be added.

"WebGL error" 
Most of the time, this error is encountered by users of Apple mobile devices who are trying to play the website version of NMJL Online. WebGL is a technology used by our web game, and it has incompatibilities with Apple technology. The primary solution is to play using the app version instead of the web version. If you are not using an Apple mobile device and you get the WebGL error, try using a different browser. 

"Null is not an object"
This, too, is an error usually  encountered by users of Apple mobile devices who are trying to play the website version of NMJL Online.  It is essentially a WebGL error. The solution is to play using the app version instead of the web version.  If you are not using an Apple mobile device and you get the Null / WebGL error, try using a different browser. 

Got another error message? Let us know!  support@nmjlonline.com]]> Here's what the most frequently asked error messages mean. If you don't find your error message in this post, contact support@nmjlonline.com and let us know it should be added.

"WebGL error" 
Most of the time, this error is encountered by users of Apple mobile devices who are trying to play the website version of NMJL Online. WebGL is a technology used by our web game, and it has incompatibilities with Apple technology. The primary solution is to play using the app version instead of the web version. If you are not using an Apple mobile device and you get the WebGL error, try using a different browser. 

"Null is not an object"
This, too, is an error usually  encountered by users of Apple mobile devices who are trying to play the website version of NMJL Online.  It is essentially a WebGL error. The solution is to play using the app version instead of the web version.  If you are not using an Apple mobile device and you get the Null / WebGL error, try using a different browser. 

Got another error message? Let us know!  support@nmjlonline.com]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=113 Sun, 23 Feb 2025 20:18:11 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=113 If you run into problems trying to purchase a subscription on the nationalmahjonggleague.org Store, you should report those problems to the National Mah Jongg League by telephone, at (212) 246-3052. 

But for bugs in the game: 

Please send your game bug reports to support@nmjlonline.com.

Same with your questions. 

Same with your suggestions.

Please report suspected bugs right away when the event occurs (rather than on a later date). Our staff can better investigate suspicious incidents within 24 hours of the incident. 

Please don't call the telephone ladies at the National Mah Jongg League with these sorts of things. Only the NMJL Online support team can field your questions, bug reports, and suggestions about the game itself. The League ladies already have enough to do answering rules questions!

Many bug reports and questions would be best accompanied by a screenshot. See the screenshots FAQ for your device (PC, Mac, smartphone, or tablet). ]]> If you run into problems trying to purchase a subscription on the nationalmahjonggleague.org Store, you should report those problems to the National Mah Jongg League by telephone, at (212) 246-3052. 

But for bugs in the game: 

Please send your game bug reports to support@nmjlonline.com.

Same with your questions. 

Same with your suggestions.

Please report suspected bugs right away when the event occurs (rather than on a later date). Our staff can better investigate suspicious incidents within 24 hours of the incident. 

Please don't call the telephone ladies at the National Mah Jongg League with these sorts of things. Only the NMJL Online support team can field your questions, bug reports, and suggestions about the game itself. The League ladies already have enough to do answering rules questions!

Many bug reports and questions would be best accompanied by a screenshot. See the screenshots FAQ for your device (PC, Mac, smartphone, or tablet). ]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=112 Sun, 23 Feb 2025 20:09:40 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=112 Please send your suggestions to support@nmjlonline.com.

Please send bug reports to the same address.

Please send questions by email to the same address. We will answer!

Please don't call the ladies at the National Mah Jongg League with your NMJL Online questions, suggestions, or bug reports. The NMJL Online staff can answer your questions, record your suggestions, and submit your bug reports to the technical staff.

Exception: If you have problems trying to purchase a subscription on the nationalmahjonggleague.org store, those problems should be reported to the League, at (212) 246-3052. Just don't call the League with bug reports or suggestions for NMJL Online itself.]]> Please send your suggestions to support@nmjlonline.com.

Please send bug reports to the same address.

Please send questions by email to the same address. We will answer!

Please don't call the ladies at the National Mah Jongg League with your NMJL Online questions, suggestions, or bug reports. The NMJL Online staff can answer your questions, record your suggestions, and submit your bug reports to the technical staff.

Exception: If you have problems trying to purchase a subscription on the nationalmahjonggleague.org store, those problems should be reported to the League, at (212) 246-3052. Just don't call the League with bug reports or suggestions for NMJL Online itself.]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=109 Fri, 21 Feb 2025 02:32:30 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=109 To ask a support question, send an email to support@nmjlonline.com (copy that address and paste it into your email's "To:" field).

Please DO NOT phone the National Mah Jongg League with NMJL Online support questions. This is the official National Mah Jongg League game, but the helpful ladies who answer the League's phones cannot answer your NMJL Online questions. 
 
If you have a question about something that happened during a game, your email might need to include a screenshot of what tiles you were holding and what tiles were visible on the game table. We may also need to know which year's NMJL card you were using, and which hand on that card you were making.]]> To ask a support question, send an email to support@nmjlonline.com (copy that address and paste it into your email's "To:" field).

Please DO NOT phone the National Mah Jongg League with NMJL Online support questions. This is the official National Mah Jongg League game, but the helpful ladies who answer the League's phones cannot answer your NMJL Online questions. 
 
If you have a question about something that happened during a game, your email might need to include a screenshot of what tiles you were holding and what tiles were visible on the game table. We may also need to know which year's NMJL card you were using, and which hand on that card you were making.]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=107 Fri, 21 Feb 2025 02:27:37 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=107 Our Terms of Service are available here: https://faqs.nmjlonline.com/legal/NMJL-Online_Terms-of-Service.html
 
They are also available in PDF format: https://faqs.nmjlonline.com/legal/NMJL-Online_Terms-of-Service.pdf]]> Our Terms of Service are available here: https://faqs.nmjlonline.com/legal/NMJL-Online_Terms-of-Service.html
 
They are also available in PDF format: https://faqs.nmjlonline.com/legal/NMJL-Online_Terms-of-Service.pdf]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=106 Fri, 21 Feb 2025 02:24:36 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=106 You may view our Privacy Policy here: https://faqs.nmjlonline.com/legal/NMJL_Privacy_Policy.html

It is also available in PDF format: https://faqs.nmjlonline.com/legal/NMJL_Privacy_Policy.pdf]]> You may view our Privacy Policy here: https://faqs.nmjlonline.com/legal/NMJL_Privacy_Policy.html

It is also available in PDF format: https://faqs.nmjlonline.com/legal/NMJL_Privacy_Policy.pdf]]>