<![CDATA[NMJLOnline FAQs - Windows]]>

<![CDATA[NMJLOnline FAQs - Windows]]> https://faqs.nmjlonline.com/forums/ Tue, 19 May 2026 14:03:33 +0000 MyBB <![CDATA[The game won't load!]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=130 Wed, 15 Apr 2026 21:45:11 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=130 If you went online to https://play.nmjlonline.com and the game wouldn't load, there are several things you can try.

Clear cache. The menu options for this vary depending on which browser you use. Go to your favorite search engine and type "how to clear cache in [browsername]". Then go again to https://play.nmjlonline.com and see if it loads now. The NMJL Online development team may have updated the game, and your browser may have cached the previous version.

Try a Private Window (also called an Incognito Window or an InPrivate Window, depending on which browser you use). Your browser surely has either a three-dots icon or a "hamburger" icon (three stacked bars), probably at the upper right corner. Click that icon to produce the drop-down menu. (If this explanation isn't helpful given the specifics of your browser, go to your favorite search engine and search "how to access private window in [browsername]".) In the drop-down menu you may find "Private Window" or "Incognito Window," etc. Click that and go to https://play.nmjlonline.com and see if it loads now.

Force-Refresh the browser page. How to Force Refresh a Page in Safari, Chrome, and Edge:
Go to our Web page, https://play.nmjlonline.com/ , and then:

In Safari
Mac:
Press Command (⌘) + Option (⌥) + R.
iPhone/iPad:
See https://support.apple.com/en-gw/102456 but we recommend using the app rather than the browser if playing on an Apple mobile device.

In Chrome
Windows:
Press Ctrl + F5 or Ctrl + Shift + R.
Mac:
Press Command (⌘) + Shift (⇧) + R.

In Edge
Windows:
Press Ctrl + F5.

By now you know you can also use your search engine and ask it "How to force-refresh [browsername]."]]> If you went online to https://play.nmjlonline.com and the game wouldn't load, there are several things you can try.

Clear cache. The menu options for this vary depending on which browser you use. Go to your favorite search engine and type "how to clear cache in [browsername]". Then go again to https://play.nmjlonline.com and see if it loads now. The NMJL Online development team may have updated the game, and your browser may have cached the previous version.

Try a Private Window (also called an Incognito Window or an InPrivate Window, depending on which browser you use). Your browser surely has either a three-dots icon or a "hamburger" icon (three stacked bars), probably at the upper right corner. Click that icon to produce the drop-down menu. (If this explanation isn't helpful given the specifics of your browser, go to your favorite search engine and search "how to access private window in [browsername]".) In the drop-down menu you may find "Private Window" or "Incognito Window," etc. Click that and go to https://play.nmjlonline.com and see if it loads now.

Force-Refresh the browser page. How to Force Refresh a Page in Safari, Chrome, and Edge:
Go to our Web page, https://play.nmjlonline.com/ , and then:

In Safari
Mac:
Press Command (⌘) + Option (⌥) + R.
iPhone/iPad:
See https://support.apple.com/en-gw/102456 but we recommend using the app rather than the browser if playing on an Apple mobile device.

In Chrome
Windows:
Press Ctrl + F5 or Ctrl + Shift + R.
Mac:
Press Command (⌘) + Shift (⇧) + R.

In Edge
Windows:
Press Ctrl + F5.

By now you know you can also use your search engine and ask it "How to force-refresh [browsername]."]]> <![CDATA[The game is very slow and I'm using Chrome]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=66 Wed, 22 May 2024 20:35:58 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=66 If the game is running very slow and you're using the Chrome browser, try this:

Click on the Google Chrome menu - In the top right hand corner of Google Chrome is a button made of three vertical dots. Click on the button to open the Chrome menu.
Settings - Scroll down in the Google Chrome menu to find “Settings.” Click “Settings.”
System - Chrome will open up a new tab displaying some settings. On the left hand side, click “System.”
Use graphics acceleration when available – On the right side of the Google Chrome window, find the option “Use graphics acceleration when available” and make sure it is turned on. (To tell if the option is on or off, look for a “control switch” to the right of the option. When the setting is turned off, the control is gray with an indicator ball on the left. When the setting is turned on, the control is blue, and the indicator ball is larger and on the right. If the setting is not turned on, click the control to turn it on.)
Relaunch Google Chrome - After you turn on the setting, you will need to restart or “relaunch” Google Chrome. The word “Relaunch” will appear to the left of the control. Click “Relaunch” to restart Google Chrome.

]]> If the game is running very slow and you're using the Chrome browser, try this:

Click on the Google Chrome menu - In the top right hand corner of Google Chrome is a button made of three vertical dots. Click on the button to open the Chrome menu.
Settings - Scroll down in the Google Chrome menu to find “Settings.” Click “Settings.”
System - Chrome will open up a new tab displaying some settings. On the left hand side, click “System.”
Use graphics acceleration when available – On the right side of the Google Chrome window, find the option “Use graphics acceleration when available” and make sure it is turned on. (To tell if the option is on or off, look for a “control switch” to the right of the option. When the setting is turned off, the control is gray with an indicator ball on the left. When the setting is turned on, the control is blue, and the indicator ball is larger and on the right. If the setting is not turned on, click the control to turn it on.)
Relaunch Google Chrome - After you turn on the setting, you will need to restart or “relaunch” Google Chrome. The word “Relaunch” will appear to the left of the control. Click “Relaunch” to restart Google Chrome.

]]> <![CDATA[Where do screenshots go in Windows?]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=47 Thu, 22 Feb 2024 22:33:36 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=47 Pressing the camera icon at upper right should cause a Save As dialog to open. By default, this dialog saves to the Downloads folder. If you haven't used your Downloads folder before, you can find it with the Windows Search box.

The screenshot file will save with the name "screenshot.png" unless there is already a file by that name, in which case it will save as "screenshot (1).png".]]> Pressing the camera icon at upper right should cause a Save As dialog to open. By default, this dialog saves to the Downloads folder. If you haven't used your Downloads folder before, you can find it with the Windows Search box.

The screenshot file will save with the name "screenshot.png" unless there is already a file by that name, in which case it will save as "screenshot (1).png".]]> <![CDATA[Where do I download the app for my Windows device??]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=21 Thu, 25 Jan 2024 22:22:27 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=21 There is no app for Windows. The NMJL Online game plays directly in the browser. Just go to play.nmjlonline.com.
You can also go to NationalMahJonggLeague.org and click the NMJL Online Game link to get there. After you get to the Login page, you can Bookmark it so you can come back to the game anytime you want.

NMJL Online should work in all browsers: Edge, Firefox, Brave, Opera, Safari, Chrome*...

*Chrome users may need to adjust a setting for maximum performance. See https://faqs.nmjlonline.com/forums/showt...php?tid=66]]> There is no app for Windows. The NMJL Online game plays directly in the browser. Just go to play.nmjlonline.com.
You can also go to NationalMahJonggLeague.org and click the NMJL Online Game link to get there. After you get to the Login page, you can Bookmark it so you can come back to the game anytime you want.

NMJL Online should work in all browsers: Edge, Firefox, Brave, Opera, Safari, Chrome*...

*Chrome users may need to adjust a setting for maximum performance. See https://faqs.nmjlonline.com/forums/showt...php?tid=66]]>