9. Delete whatever is in the password box and type the temporary password from that email into the password field. Again, please TYPE it into the field rather than copy/paste. If you can't read the password, click on the eye to the right of the password box to see the password you typed. Double check the password is correct.
10. Click Login.
11. Now you should see the Change Password Screen, where the game should display your E-mail address (which you can delete and re-type if it was stored wrong for some reason, but it shouldn't be).
12. Where it says "Current Password," it should already be filled in, and you can ignore it. (But if not, what it's asking for is the temporary password you just used to log in, so you can TYPE (not paste) the temporary password from the email you received, the one you used to start this process. Again, click the eye to the right of the field to make sure it's correct.)
13. Now TYPE your desired new password in the New Password field. Be sure to click on the eye to the right of the field to see the typed password and check if it is correct.
14. Also TYPE the same password in the Confirm Password field. Click on the eye to the right of the field to see the typed password and ensure it is correct.
15. Click on the "Accept" button.
16. If at the bottom of the screen you get the "Password change failed..." message, double check that the temporary password you typed in that "Current Password" field (the second field on the screen) is correct. (Of course, verify your e-mail address, too, but that temporary password can be tricky with zeros and such). If you need to, please adjust what is typed in the fields and try clicking "Accept" again.
17. You should get a message at the bottom of the screen that says "Your Password has been changed," and the button on the screen should change to "Exit." Click the Exit button.
18. You should now be taken to the NMJL Online Login page.

19. Your e-mail address is probably already in the Email field, but if not, please TYPE it in.
20. Please remove any password that's already in the password field and TYPE the new password you chose in the previous steps into the Password field (and if the eye to the right hasn't already been clicked, please click it to verify it's correct.)
21. At this point, you can click the checkbox next to "Remember Me" if you want the Web browser to remember your password and enter it into the game for you. That way you don't have to remember your password to log in.
22. Click the Login button.
Your password should now be reset, and you should be able to play a game. 

If you didn’t receive an e-mail receipt for your purchase from the store, it may have gone to the wrong e-mail address. Members’ e-mail addresses are saved in the NMJL Store, and the Store uses your saved e-mail address to send your receipt and set up your NMJLOnline.com game account. Sometimes the saved e-mail address in the Store is incorrect, whether it is someone’s old e-mail address or just their usual e-mail address with a typo. You may not have noticed until now because you may not have been looking for your receipt previously.


Even if you type a different e-mail address on checkout, your receipt will go to the saved e-mail address unless you specify that you want to update your e-mail address in the NMJL Store database. You do this during checkout by clicking the checkbox beneath the e-mail field that says, “Change Member Information.” If you did not click this checkbox when ordering, your account will be set up using the saved e-mail address in the store and not the one you checked out with.
If you don’t click this checkbox, your receipt and your NMJLOnline.com game membership may be set up for an incorrect e-mail address.
To fix this, try ordering a free item in the store and updating your e-mail address, and then let us know you’ve done this at support@nmjlonline.com. Please include the incorrect e-mail address, the correct e-mail address, and your NMJL membership ID.