<![CDATA[NMJLOnline FAQs - Get NMJL Online and do the Preliminaries]]> https://faqs.nmjlonline.com/forums/ Mon, 24 Aug 2026 04:45:58 +0000 MyBB <![CDATA[App 2. 1st-Time Login in the App]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=139 Sun, 26 Jul 2026 19:28:31 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=139 Apple and Android users (iPhones, iPads, Macs with M-series CPUs, Android devices): this FAQ is for you.

Download the NMJL Online App from the App Store or Google Play.

[Image: appstore1.png]  [Image: nmjlologo.png]

Tap the “NMJL Online” icon.

When the NMJL Online Login screen appears, tap the New Player Setup button in the New Players box.

[Image: activate1b.jpg]

On the Account Setup screen, Tap the Email field so you can type your email address. 

[Image: acct_setup_filled.png]

The onscreen keyboard appears.
The Email field rises above the keyboard so that you can see what you’re typing.
Type your email address.
IMPORTANT: use the same email address you use with the League. Use just ONE email address in this process.

[Image: IMG_2208E.png]

Tap the Return/Enter key at lower right to dismiss the onscreen keyboard.

Tap Create Account.

[Image: IMG_2209E.png]

Note:
Some people receive an error message saying “No activatable account” at this point.
That error means the account has already been created and is already active.
If you need a new password, just press Reset Password on the Login screen at https://play.nmjlonline.com

After you tapped Create Account, a text box appears, saying that the account was created.
Tap the OK button.

We will send you a temporary password, in an email from support@nmjlonline.com

When you have received the email with your temporary password:

The app should be showing the Login screen.

[Image: IMG_2211eP.png]

Type your email address in the Email field if the field is empty.
TYPE (don’t paste) your temporary password in the Password field.
Tap Login.

NMJL Online’s Terms of Service (ToS) appears, also called End User Service Agreement (EULA).
Scroll to the bottom of the text and check the box that says “I have read and accept the Terms of Service.”
Tap the Accept button.

Next: the Change Password screen.

[Image: IMG_2225E.png]

Tap the eye icons on the Password fields so you will be able to see what you are typing.
When you tap the top eye icon, the asterisks are replaced by your temporary password.

Next, create your own password, and type it into the New password and Confirm new password boxes. 
Your new password should be at least 8 characters with letters and numbers.
NOTE that Apple and Android tend to capitalize the first letter typed into the field.
That’s not important for an email address, but passwords are case-sensitive.
We recommend using a capital letter (or a number) to begin your password.

Tap Accept when it’s all correct - your email address, your temporary password, and your own password twice.
Tap Exit...

You are returned automatically to NMJL Online’s Login screen.

[Image: IMG_2211eP2.png]

For future convenience, check “Remember Me.” The App will remember your username and password, so you won't have to type your address and password next time you log in.
(Don’t check the box if using a shared device.)
Then type in your password.
Tap Login.

Assuming you have paid for your subscription already, you can start playing!

NEXT  > The Lobby, where you can start or join games

If you have not yet paid for your subscription, the app will take you now to the Subscription Management screen.

NEXT > Subscribing and Renewing within the NMJL Online App]]> Apple and Android users (iPhones, iPads, Macs with M-series CPUs, Android devices): this FAQ is for you.

Download the NMJL Online App from the App Store or Google Play.

[Image: appstore1.png]  [Image: nmjlologo.png]

Tap the “NMJL Online” icon.

When the NMJL Online Login screen appears, tap the New Player Setup button in the New Players box.

[Image: activate1b.jpg]

On the Account Setup screen, Tap the Email field so you can type your email address. 

[Image: acct_setup_filled.png]

The onscreen keyboard appears.
The Email field rises above the keyboard so that you can see what you’re typing.
Type your email address.
IMPORTANT: use the same email address you use with the League. Use just ONE email address in this process.

[Image: IMG_2208E.png]

Tap the Return/Enter key at lower right to dismiss the onscreen keyboard.

Tap Create Account.

[Image: IMG_2209E.png]

Note:
Some people receive an error message saying “No activatable account” at this point.
That error means the account has already been created and is already active.
If you need a new password, just press Reset Password on the Login screen at https://play.nmjlonline.com

After you tapped Create Account, a text box appears, saying that the account was created.
Tap the OK button.

We will send you a temporary password, in an email from support@nmjlonline.com

When you have received the email with your temporary password:

The app should be showing the Login screen.

[Image: IMG_2211eP.png]

Type your email address in the Email field if the field is empty.
TYPE (don’t paste) your temporary password in the Password field.
Tap Login.

NMJL Online’s Terms of Service (ToS) appears, also called End User Service Agreement (EULA).
Scroll to the bottom of the text and check the box that says “I have read and accept the Terms of Service.”
Tap the Accept button.

Next: the Change Password screen.

[Image: IMG_2225E.png]

Tap the eye icons on the Password fields so you will be able to see what you are typing.
When you tap the top eye icon, the asterisks are replaced by your temporary password.

Next, create your own password, and type it into the New password and Confirm new password boxes. 
Your new password should be at least 8 characters with letters and numbers.
NOTE that Apple and Android tend to capitalize the first letter typed into the field.
That’s not important for an email address, but passwords are case-sensitive.
We recommend using a capital letter (or a number) to begin your password.

Tap Accept when it’s all correct - your email address, your temporary password, and your own password twice.
Tap Exit...

You are returned automatically to NMJL Online’s Login screen.

[Image: IMG_2211eP2.png]

For future convenience, check “Remember Me.” The App will remember your username and password, so you won't have to type your address and password next time you log in.
(Don’t check the box if using a shared device.)
Then type in your password.
Tap Login.

Assuming you have paid for your subscription already, you can start playing!

NEXT  > The Lobby, where you can start or join games

If you have not yet paid for your subscription, the app will take you now to the Subscription Management screen.

NEXT > Subscribing and Renewing within the NMJL Online App]]> <![CDATA[App 1. The App is free to download on the App Store]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=138 Sun, 26 Jul 2026 17:40:33 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=138 If you're an iPhone or iPad user or you use a Mac laptop with an M-series processor, you can download the NMJL Online app from the App Store!
If you're an Android user,  you can download the NMJL Online app from the Google Play store!

The app is free to download but requires a subscription to play.

  1. Search for “NMJL Online”
  2. Make sure it’s from Quicksilver Software
  3. Tap “Get”
  4. After it installs, open it from the App Store or find the icon on your home screen. The icon says “NMJL Online” on it.

NEXT]]> If you're an iPhone or iPad user or you use a Mac laptop with an M-series processor, you can download the NMJL Online app from the App Store!
If you're an Android user,  you can download the NMJL Online app from the Google Play store!

The app is free to download but requires a subscription to play.

  1. Search for “NMJL Online”
  2. Make sure it’s from Quicksilver Software
  3. Tap “Get”
  4. After it installs, open it from the App Store or find the icon on your home screen. The icon says “NMJL Online” on it.

NEXT]]> <![CDATA[Web 2. 1st-Time Login on the Web Version]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=137 Sun, 26 Jul 2026 17:16:27 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=137 To perform the following steps, you must first have purchased a subscription to NMJL Online from the National Mah Jongg League store, as shown in the PREVIOUS FAQ. 

ACCOUNT CREATION


TO CREATE YOUR GAME ACCOUNT
It may take a few minutes for your purchase to register in our system. Take a short break after your purchase and then please go to https://play.nmjlonline.com, click on the "New Player Setup" button at the left of the screen.

[Image: newplayer.png]

Next screen: the Account Setup screen. You'll be asked to enter your email address (if you have already subscribed, use the same email address you used when you subscribed), and we will then send that e-mail address a temporary password for you to use when logging in. Your email address is your ID for the game. Make sure to type it exactly the same as when you subscribed. 

[Image: newaccount.jpg]

After typing your email address, click "Create Account." You'll be sent an email.  It may take a few minutes for our system to email you. When you receive the email, skip the following and scroll down to "AFTER YOU'VE RECEIVED YOUR TEMPORARY PASSWORD."
DIDN'T RECEIVE YOUR PASSWORD E-MAIL AFTER DOING THE ABOVE STEP?

If you have done the "New Player Setup" step, and you didn't receive the temporary password email, check any "Spam" folder on your e-mail server to make sure that e-mail didn't get stuck there.  It’s possible that your e-mail was marked as spam at the server level and removed before it reached your account, but usually you will find the e-mail in your inbox or one of your spam folders.

If you didn’t receive an e-mail receipt for your purchase from the store, it may have gone to the wrong e-mail address. Members’ e-mail addresses are saved in the NMJL Store, and the Store uses your saved e-mail address to send your receipt and set up your NMJLOnline.com game account. Sometimes the saved e-mail address in the Store is incorrect, whether it is someone’s old e-mail address or just their usual e-mail address with a typo. You may not have noticed until now because you may not have been looking for your receipt previously.


[Image: store%20change%20email.png]

Even if you type a different e-mail address on checkout, your receipt will go to the saved e-mail address unless you specify that you want to update your e-mail address in the NMJL Store database. You do this during checkout by clicking the checkbox beneath the e-mail field that says, “Change Member Information.” If you did not click this checkbox when ordering, your account will be set up using the saved e-mail address in the store and not the one you checked out with.

If you don’t click this checkbox, your receipt and your NMJLOnline.com game membership may be set up for an incorrect e-mail address.
To fix this, one player suggested the following: she put a physical item in the cart, started checkout to look up her account, removed the physical item from the cart, and then updated her membership information and e-mail address, clicking the checkbox for "Change Member Information" right below the e-mail address field, before submitting the information. (You must click the checkbox for that, or your membership information will not be updated in the NMJL store).

 
AFTER YOU'VE RECEIVED YOUR TEMPORARY PASSWORD 

Once you receive your temporary password, please go back to the game's login page at https://play.nmjlonline.com and enter both your email and your new temporary password.

Be sure to TYPE your password and not copy/paste it. Copy/paste can be unreliable. Also, please click on the eye icon to the right of the password fields to view and double check your password.
You'll be asked to change that password and then asked to review our Terms of Service. Also, please click on the eye icon to the right of the password fields to view and double check your password. After that, you're ready to play!
 
Just as a quick note, you can play even if nobody else is online: just click "New Game," select from our assortment of "bot" opponents, and jump right in.

NEXT]]> To perform the following steps, you must first have purchased a subscription to NMJL Online from the National Mah Jongg League store, as shown in the PREVIOUS FAQ. 

ACCOUNT CREATION


TO CREATE YOUR GAME ACCOUNT
It may take a few minutes for your purchase to register in our system. Take a short break after your purchase and then please go to https://play.nmjlonline.com, click on the "New Player Setup" button at the left of the screen.

[Image: newplayer.png]

Next screen: the Account Setup screen. You'll be asked to enter your email address (if you have already subscribed, use the same email address you used when you subscribed), and we will then send that e-mail address a temporary password for you to use when logging in. Your email address is your ID for the game. Make sure to type it exactly the same as when you subscribed. 

[Image: newaccount.jpg]

After typing your email address, click "Create Account." You'll be sent an email.  It may take a few minutes for our system to email you. When you receive the email, skip the following and scroll down to "AFTER YOU'VE RECEIVED YOUR TEMPORARY PASSWORD."
DIDN'T RECEIVE YOUR PASSWORD E-MAIL AFTER DOING THE ABOVE STEP?

If you have done the "New Player Setup" step, and you didn't receive the temporary password email, check any "Spam" folder on your e-mail server to make sure that e-mail didn't get stuck there.  It’s possible that your e-mail was marked as spam at the server level and removed before it reached your account, but usually you will find the e-mail in your inbox or one of your spam folders.

If you didn’t receive an e-mail receipt for your purchase from the store, it may have gone to the wrong e-mail address. Members’ e-mail addresses are saved in the NMJL Store, and the Store uses your saved e-mail address to send your receipt and set up your NMJLOnline.com game account. Sometimes the saved e-mail address in the Store is incorrect, whether it is someone’s old e-mail address or just their usual e-mail address with a typo. You may not have noticed until now because you may not have been looking for your receipt previously.


[Image: store%20change%20email.png]

Even if you type a different e-mail address on checkout, your receipt will go to the saved e-mail address unless you specify that you want to update your e-mail address in the NMJL Store database. You do this during checkout by clicking the checkbox beneath the e-mail field that says, “Change Member Information.” If you did not click this checkbox when ordering, your account will be set up using the saved e-mail address in the store and not the one you checked out with.

If you don’t click this checkbox, your receipt and your NMJLOnline.com game membership may be set up for an incorrect e-mail address.
To fix this, one player suggested the following: she put a physical item in the cart, started checkout to look up her account, removed the physical item from the cart, and then updated her membership information and e-mail address, clicking the checkbox for "Change Member Information" right below the e-mail address field, before submitting the information. (You must click the checkbox for that, or your membership information will not be updated in the NMJL store).

 
AFTER YOU'VE RECEIVED YOUR TEMPORARY PASSWORD 

Once you receive your temporary password, please go back to the game's login page at https://play.nmjlonline.com and enter both your email and your new temporary password.

Be sure to TYPE your password and not copy/paste it. Copy/paste can be unreliable. Also, please click on the eye icon to the right of the password fields to view and double check your password.
You'll be asked to change that password and then asked to review our Terms of Service. Also, please click on the eye icon to the right of the password fields to view and double check your password. After that, you're ready to play!
 
Just as a quick note, you can play even if nobody else is online: just click "New Game," select from our assortment of "bot" opponents, and jump right in.

NEXT]]> <![CDATA[I haven’t received my temporary password. What do I do?]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=115 Fri, 07 Mar 2025 03:23:38 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=115 Note: iOS users (iPad, iPhone) please read the iOS FAQ. 

--

Before you can play NMJL Online in a web browser, you must purchase a subscription at https://nationalmahjonggleague.org/store.aspx#.

[Image: the%20store3.jpg]

The best bet is to just purchase the free one-month trial (which has been extended and runs until the end of April). Make sure you provide an email address that you use regularly. You will get back an email receipt from the National Mah Jongg League store. That email will NOT include a password...

For most people, the subscription process goes smoothly. If your subscription went smoothly, skip down to "ACTIVATION," below.

ERROR MESSAGE?
But we have seen that some people encounter an error when trying to subscribe in the Store. If you get an error message while trying to subscribe, such as "You already have an active game subscription at this time removed from cart," or "Valid e-mail address required," you'll need to phone the National Mah Jongg League. The number is (212) 246-3052. This number is also on the card and on the League's website, at https://nationalmahjonggleague.org/contact.aspx.

The Store team has told us that a few people have multiple inactive Store accounts, and that seems to confuse the Store's system. So if you've gotten an error message like the above, even though you're not a brand new member, to order your subscription, you'll create a Store account like you're a new member.

In the National Mah Jongg League's Store, just order the one-month free trial, and check out. (The first purchase didn't work, but if somehow you do get overcharged, just call the League and they will take care of you and make it right.) 

When you are prompted  “Are you already a member?” select “Become a Member” to re-establish a new account.

[Image: ruamember.png]

This will create you a new and active National Mah Jongg League membership,

Then just complete the subscription process and wait for a confirmation receipt email. This email will NOT contain a password. 

ACTIVATION
 
TO ACTIVATE YOUR GAME ACCOUNT
It may take a few minutes for your purchase to register in our system. Take a short break after your purchase and then please go to https://play.nmjlonline.com, click on the "Activate Account" button at the left of the screen, and follow the instructions there.
[Image: activate1b.jpg]
You'll be asked to enter your email address (the same email address you used when you subscribed), and we will then send that e-mail address a temporary password for you to use when logging in. That email address is your ID for the game. Make sure to type it exactly the same as when you subscribed. 
[Image: activate2b.jpg]
DIDN'T RECEIVE YOUR PASSWORD E-MAIL AFTER DOING THE ABOVE STEP?
If you have received your temporary password email, please skip the following and go to "AFTER YOU'VE RECEIVED YOUR TEMPORARY PASSWORD."
If you have done the "Activate Account" step, and you didn't receive the temporary password email, check any "Spam" folder on your e-mail server to make sure that e-mail didn't get stuck there. It's possible that it may be a blacklist setting, but let's not complicate things. 
If you didn’t receive an e-mail receipt for your purchase from the store, it may have gone to the wrong e-mail address. Members’ e-mail addresses are saved in the NMJL Store, and the Store uses your saved e-mail address to send your receipt and set up your NMJLOnline.com game account. Sometimes the saved e-mail address in the Store is incorrect, whether it is someone’s old e-mail address or just their usual e-mail address with a typo. You may not have noticed until now because you may not have been looking for your receipt previously.

[Image: store%20change%20email.png]

Even if you type a different e-mail address on checkout, your receipt will go to the saved e-mail address unless you specify that you want to update your e-mail address in the NMJL Store database. You do this during checkout by clicking the checkbox beneath the e-mail field that says, “Change Member Information.” If you did not click this checkbox when ordering, your account will be set up using the saved e-mail address in the store and not the one you checked out with.
If you don’t click this checkbox, your receipt and your NMJLOnline.com game membership may be set up for an incorrect e-mail address.
To fix this, try ordering a free item in the store and updating your e-mail address, and then let us know you’ve done this at support@nmjlonline.com. Please include the incorrect e-mail address, the correct e-mail address, and your NMJL membership ID.
 
AFTER YOU'VE RECEIVED YOUR TEMPORARY PASSWORD 
Once you receive your temporary password, please go back to the game's login page at https://play.nmjlonline.com and enter both your email and your new temporary password.
Be sure to TYPE your password and not copy/paste it. Copy/paste can be unreliable. Also, please click on the eye icon to the right of the password fields to view and double check your password.
You'll be asked to change that password and then asked to review our Terms of Service. Also, please click on the eye icon to the right of the password fields to view and double check your password. After that, you're ready to play!
 
Just as a quick note, you can play even if nobody else is online: just click "New Game," select from our assortment of "bot" opponents, and jump right in.
 
Thank you for joining, and enjoy NMJL Online!]]> Note: iOS users (iPad, iPhone) please read the iOS FAQ. 

--

Before you can play NMJL Online in a web browser, you must purchase a subscription at https://nationalmahjonggleague.org/store.aspx#.

[Image: the%20store3.jpg]

The best bet is to just purchase the free one-month trial (which has been extended and runs until the end of April). Make sure you provide an email address that you use regularly. You will get back an email receipt from the National Mah Jongg League store. That email will NOT include a password...

For most people, the subscription process goes smoothly. If your subscription went smoothly, skip down to "ACTIVATION," below.

ERROR MESSAGE?
But we have seen that some people encounter an error when trying to subscribe in the Store. If you get an error message while trying to subscribe, such as "You already have an active game subscription at this time removed from cart," or "Valid e-mail address required," you'll need to phone the National Mah Jongg League. The number is (212) 246-3052. This number is also on the card and on the League's website, at https://nationalmahjonggleague.org/contact.aspx.

The Store team has told us that a few people have multiple inactive Store accounts, and that seems to confuse the Store's system. So if you've gotten an error message like the above, even though you're not a brand new member, to order your subscription, you'll create a Store account like you're a new member.

In the National Mah Jongg League's Store, just order the one-month free trial, and check out. (The first purchase didn't work, but if somehow you do get overcharged, just call the League and they will take care of you and make it right.) 

When you are prompted  “Are you already a member?” select “Become a Member” to re-establish a new account.

[Image: ruamember.png]

This will create you a new and active National Mah Jongg League membership,

Then just complete the subscription process and wait for a confirmation receipt email. This email will NOT contain a password. 

ACTIVATION
 
TO ACTIVATE YOUR GAME ACCOUNT
It may take a few minutes for your purchase to register in our system. Take a short break after your purchase and then please go to https://play.nmjlonline.com, click on the "Activate Account" button at the left of the screen, and follow the instructions there.
[Image: activate1b.jpg]
You'll be asked to enter your email address (the same email address you used when you subscribed), and we will then send that e-mail address a temporary password for you to use when logging in. That email address is your ID for the game. Make sure to type it exactly the same as when you subscribed. 
[Image: activate2b.jpg]
DIDN'T RECEIVE YOUR PASSWORD E-MAIL AFTER DOING THE ABOVE STEP?
If you have received your temporary password email, please skip the following and go to "AFTER YOU'VE RECEIVED YOUR TEMPORARY PASSWORD."
If you have done the "Activate Account" step, and you didn't receive the temporary password email, check any "Spam" folder on your e-mail server to make sure that e-mail didn't get stuck there. It's possible that it may be a blacklist setting, but let's not complicate things. 
If you didn’t receive an e-mail receipt for your purchase from the store, it may have gone to the wrong e-mail address. Members’ e-mail addresses are saved in the NMJL Store, and the Store uses your saved e-mail address to send your receipt and set up your NMJLOnline.com game account. Sometimes the saved e-mail address in the Store is incorrect, whether it is someone’s old e-mail address or just their usual e-mail address with a typo. You may not have noticed until now because you may not have been looking for your receipt previously.

[Image: store%20change%20email.png]

Even if you type a different e-mail address on checkout, your receipt will go to the saved e-mail address unless you specify that you want to update your e-mail address in the NMJL Store database. You do this during checkout by clicking the checkbox beneath the e-mail field that says, “Change Member Information.” If you did not click this checkbox when ordering, your account will be set up using the saved e-mail address in the store and not the one you checked out with.
If you don’t click this checkbox, your receipt and your NMJLOnline.com game membership may be set up for an incorrect e-mail address.
To fix this, try ordering a free item in the store and updating your e-mail address, and then let us know you’ve done this at support@nmjlonline.com. Please include the incorrect e-mail address, the correct e-mail address, and your NMJL membership ID.
 
AFTER YOU'VE RECEIVED YOUR TEMPORARY PASSWORD 
Once you receive your temporary password, please go back to the game's login page at https://play.nmjlonline.com and enter both your email and your new temporary password.
Be sure to TYPE your password and not copy/paste it. Copy/paste can be unreliable. Also, please click on the eye icon to the right of the password fields to view and double check your password.
You'll be asked to change that password and then asked to review our Terms of Service. Also, please click on the eye icon to the right of the password fields to view and double check your password. After that, you're ready to play!
 
Just as a quick note, you can play even if nobody else is online: just click "New Game," select from our assortment of "bot" opponents, and jump right in.
 
Thank you for joining, and enjoy NMJL Online!]]> <![CDATA[Web 1. Where to get NMJL Online on the Web]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=114 Fri, 07 Mar 2025 01:45:00 +0000 tsloper_admin]]> https://faqs.nmjlonline.com/forums/showthread.php?tid=114 If you're an iPhone or iPad user or you use a Mac laptop with an M-series processor, you need to download the NMJL Online app rather than play via the web. Same for Android users.  Soon you can download the NMJL Online app from the Google Play store! 
Tap here to go to the proper FAQ for you. 


Where NMJL Online is, and Where to get it

NMJL Online's web address is https://play.nmjlonline.com (capitalization doesn't matter, and you don't really have to type "https://").

[Image: activate1b.jpg]

Before you can play NMJL Online in a web browser, you must purchase a subscription at https://nationalmahjonggleague.org/store.aspx#. In the NMJL store, NMJL Online is listed right below the Card listings.

[Image: storewheaderzw.jpg]

Make sure you provide an email address that you use regularly.* You will get back an email receipt from the National Mah Jongg League store. That email will NOT include a password...
* Please use one email address, preferably the same address you've used previously with the National Mah Jongg League, and use it consistently throughout your time with NMJL Online.

For most people, the subscription process goes smoothly. 

If your subscription went smoothly, skip down and click "NEXT," below.


ERROR MESSAGE?
But we have seen that some people encounter an error when trying to subscribe in the Store. If you get an error message while trying to subscribe, such as "You already have an active game subscription at this time removed from cart," or "Valid e-mail address required," you'll need to phone the National Mah Jongg League. The number is (212) 246-3052. This number is also on the card and on the League's website, at https://nationalmahjonggleague.org/contact.aspx.

The Store team has told us that a few people have multiple inactive Store accounts, and that seems to confuse the Store's system. So if you've gotten an error message like the above, even though you're not a brand new member, to order your subscription, you'll create a Store account like you're a new member. But don't create a new account if you are already a game subscriber.
Something you could try is to use your Member ID instead of your e-mail. You can get your NMJL Member ID from your mailed newsletter or from any confirmation e-mail for any order made in the NMJL Store.
When you are prompted  “Are you already a member?” select “Become a Member” to re-establish a new account.

[Image: ruamember.png]

This will create you a new and active National Mah Jongg League membership.


Then just complete the subscription process and wait for a confirmation receipt email. This email will NOT contain a password.

--

NEXT

]]> If you're an iPhone or iPad user or you use a Mac laptop with an M-series processor, you need to download the NMJL Online app rather than play via the web. Same for Android users.  Soon you can download the NMJL Online app from the Google Play store! 
Tap here to go to the proper FAQ for you. 


Where NMJL Online is, and Where to get it

NMJL Online's web address is https://play.nmjlonline.com (capitalization doesn't matter, and you don't really have to type "https://").

[Image: activate1b.jpg]

Before you can play NMJL Online in a web browser, you must purchase a subscription at https://nationalmahjonggleague.org/store.aspx#. In the NMJL store, NMJL Online is listed right below the Card listings.

[Image: storewheaderzw.jpg]

Make sure you provide an email address that you use regularly.* You will get back an email receipt from the National Mah Jongg League store. That email will NOT include a password...
* Please use one email address, preferably the same address you've used previously with the National Mah Jongg League, and use it consistently throughout your time with NMJL Online.

For most people, the subscription process goes smoothly. 

If your subscription went smoothly, skip down and click "NEXT," below.


ERROR MESSAGE?
But we have seen that some people encounter an error when trying to subscribe in the Store. If you get an error message while trying to subscribe, such as "You already have an active game subscription at this time removed from cart," or "Valid e-mail address required," you'll need to phone the National Mah Jongg League. The number is (212) 246-3052. This number is also on the card and on the League's website, at https://nationalmahjonggleague.org/contact.aspx.

The Store team has told us that a few people have multiple inactive Store accounts, and that seems to confuse the Store's system. So if you've gotten an error message like the above, even though you're not a brand new member, to order your subscription, you'll create a Store account like you're a new member. But don't create a new account if you are already a game subscriber.
Something you could try is to use your Member ID instead of your e-mail. You can get your NMJL Member ID from your mailed newsletter or from any confirmation e-mail for any order made in the NMJL Store.
When you are prompted  “Are you already a member?” select “Become a Member” to re-establish a new account.

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This will create you a new and active National Mah Jongg League membership.


Then just complete the subscription process and wait for a confirmation receipt email. This email will NOT contain a password.

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