If you didn’t receive an e-mail receipt for your purchase from the store, it may have gone to the wrong e-mail address. Members’ e-mail addresses are saved in the NMJL Store, and the Store uses your saved e-mail address to send your receipt and set up your NMJLOnline.com game account. Sometimes the saved e-mail address in the Store is incorrect, whether it is someone’s old e-mail address or just their usual e-mail address with a typo. You may not have noticed until now because you may not have been looking for your receipt previously.


Even if you type a different e-mail address on checkout, your receipt will go to the saved e-mail address unless you specify that you want to update your e-mail address in the NMJL Store database. You do this during checkout by clicking the checkbox beneath the e-mail field that says, “Change Member Information.” If you did not click this checkbox when ordering, your account will be set up using the saved e-mail address in the store and not the one you checked out with.
If you don’t click this checkbox, your receipt and your NMJLOnline.com game membership may be set up for an incorrect e-mail address.
To fix this, one player suggested the following: she put a physical item in the cart, started checkout to look up her account, removed the physical item from the cart, and then updated her membership information and e-mail address, clicking the checkbox for "Change Member Information" right below the e-mail address field, before submitting the information. (You must click the checkbox for that, or your membership information will not be updated in the NMJL store).